Central scheduling representative

• Nov 2021 - Present

• Accountable for answering 50+ incoming and/or outgoing calls within scheduling guidelines/protocols (H) to accurately schedule Radiology Imaging and/or Breast exams (H) with a professional and kind demeanor • Utilize Stamford Health’s tools to enter patient information, verify insurance and assist the caller with their request • Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet Radiology monthly budgeted volume goals • Model Stamford Health’s mission, vision, goals, objectives, and patient care philosophy at all times • Model Stamford Health’s mission, vision, goals, objectives, and patient care philosophy at all times • Diligently evaluate missed appointments and call patients to reschedule for the appropriate exam Show less

Client Service Representative at NatWest Markets

• Dec 2019 - Nov 2021

Warehouse Manager

• Dec 2018 - Oct 2019

• Receive and document all shipments. • Process and deliver mail and packages to proper departments. • Process and ship out outgoing mail and packages. • File and organize contracts with vendors, schools and companies. • Number and stamp contract pages. • Preform follow up calls with vendors schools and companies • Create spreadsheets for undelivered shipments • Receive and document all shipments. • Process and deliver mail and packages to proper departments. • Process and ship out outgoing mail and packages. • File and organize contracts with vendors, schools and companies. • Number and stamp contract pages. • Preform follow up calls with vendors schools and companies • Create spreadsheets for undelivered shipments

Customer Service Representative

• Oct 2015 - Apr 2018