Vasanthkumar Venugopalan
Senior Manager at Maximus Canada- Claim this Profile
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Bio
Sameer Rajadhyax
A very energetic young Engineer and full of joie-de-vivre! Detailed in his approach, technically strong, sharp in analysis and believing in nurturing the Relationships. I would recommend Vasanth to the core & wish him all the best ever on his career!
Aadilkhan Maniyar
I have worked with Vasanth for a brief period of a year and half. Vasanth is a technically sound person who can come up with innovative solutions to quite tricky problems. Always willing to take up new assignments, he did remarkably well in handling quite a few critical customer deliverables, taking up end to end responsibility and making sure customer timelines are met. His helpful and jolly nature and the fact that he is always approachable and available for the team members makes him a very good team player. All the very best for a bright future ahead Vasanth.
Sameer Rajadhyax
A very energetic young Engineer and full of joie-de-vivre! Detailed in his approach, technically strong, sharp in analysis and believing in nurturing the Relationships. I would recommend Vasanth to the core & wish him all the best ever on his career!
Aadilkhan Maniyar
I have worked with Vasanth for a brief period of a year and half. Vasanth is a technically sound person who can come up with innovative solutions to quite tricky problems. Always willing to take up new assignments, he did remarkably well in handling quite a few critical customer deliverables, taking up end to end responsibility and making sure customer timelines are met. His helpful and jolly nature and the fact that he is always approachable and available for the team members makes him a very good team player. All the very best for a bright future ahead Vasanth.
Sameer Rajadhyax
A very energetic young Engineer and full of joie-de-vivre! Detailed in his approach, technically strong, sharp in analysis and believing in nurturing the Relationships. I would recommend Vasanth to the core & wish him all the best ever on his career!
Aadilkhan Maniyar
I have worked with Vasanth for a brief period of a year and half. Vasanth is a technically sound person who can come up with innovative solutions to quite tricky problems. Always willing to take up new assignments, he did remarkably well in handling quite a few critical customer deliverables, taking up end to end responsibility and making sure customer timelines are met. His helpful and jolly nature and the fact that he is always approachable and available for the team members makes him a very good team player. All the very best for a bright future ahead Vasanth.
Sameer Rajadhyax
A very energetic young Engineer and full of joie-de-vivre! Detailed in his approach, technically strong, sharp in analysis and believing in nurturing the Relationships. I would recommend Vasanth to the core & wish him all the best ever on his career!
Aadilkhan Maniyar
I have worked with Vasanth for a brief period of a year and half. Vasanth is a technically sound person who can come up with innovative solutions to quite tricky problems. Always willing to take up new assignments, he did remarkably well in handling quite a few critical customer deliverables, taking up end to end responsibility and making sure customer timelines are met. His helpful and jolly nature and the fact that he is always approachable and available for the team members makes him a very good team player. All the very best for a bright future ahead Vasanth.
Credentials
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Sep, 2020- Nov, 2024 -
CCNA Routing and Switching
Cisco
Experience
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Maximus Canada
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Canada
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Government Administration
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300 - 400 Employee
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Senior Manager
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Jan 2023 - Present
Transform on-prem cisco UCCE contact center to Omni channel Genesys cloud contact Center (CCAAS) for provincial and federal government to enhance citizen services across Canada Transform on-prem cisco UCCE contact center to Omni channel Genesys cloud contact Center (CCAAS) for provincial and federal government to enhance citizen services across Canada
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BC Hydro
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Canada
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Utilities
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700 & Above Employee
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Senior Solutions Architect, Vendor Management - Contact Center (CCAAS)
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Mar 2022 - Jan 2023
Build Solution to transform legacy on-prem Avaya contact center to Omni Channel Genesys Cloud - CCAAS to enable customers to collaborate & engage with BC Hydro operations through various channels like voice, chat, email and get the required assistance in shortest time with optimum operation cost Build Solution to transform legacy on-prem Avaya contact center to Omni Channel Genesys Cloud - CCAAS to enable customers to collaborate & engage with BC Hydro operations through various channels like voice, chat, email and get the required assistance in shortest time with optimum operation cost
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IBM iX
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Application Architect, Delivery Lead - Contact Center (CCAAS)
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Jan 2021 - Feb 2022
TD CCaaS - is a Contact Center as a Service transformation project, transforming on-prem Cisco UCC to Genesys Engage Cloud. This project Completely revamps customer experience and opens multiple channels for the customers to collaborate with the bank and get the required assistance on the go. TD CCaaS - is a Contact Center as a Service transformation project, transforming on-prem Cisco UCC to Genesys Engage Cloud. This project Completely revamps customer experience and opens multiple channels for the customers to collaborate with the bank and get the required assistance on the go.
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Service Delivery Manager- Contact Center Technology (CCT) - CIBC
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Aug 2020 - Dec 2020
Accountable for developing solution and leading a team of specialists to identify revenue saving solutionsin contact Center Technology (CCT) and migrating legacy application and data with the market’s leadingcloud technologies which helped CIBC in saving forecasted revenue of 10% annually.
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Technical Solutions Architect - Contact Center (Rogers Communication)
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Jan 2019 - Jul 2020
• Solution Architected and delivered Mid-Market customer segmentation project to target and focus the medium and Small businesses by Providing business friendly promotions and attract more business which enhanced customer experience and helped Rogers to beat the market competition in mid and small business market• Re-engineered, Designed solution and Delivered One Bill Integration Transformation project – Redesigned and migrated the legacy WLI based complex application into Oracle 12c OSB based application to provide customers with one consolidated bill by integrating all the billing systems which helped Rogers to enhance customer experience by having customers to make one payment to Rogers for all the services subscribed by the customer• Consulted, Designed enhancement solutions and Delivered Enterprise Web based services to integrate customer accounts and bring all different Rogers Line-of-Business product and services under one umbrella (i.e) unique id which enhanced customer experience and improved sales significantly as contact center application get the 360’ view of customer profile and thereby helped care agents to promote customers with targeted sales• Designed and Delivered, end to end enterprise health monitoring application using selenium web scrapping to perform rigorous health checks during the peak sales event days which helped Rogers to identify failures at the early stage and take corrective actions and avoid outage disruptions Show less
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Tech Lead - Contact Center (Rogers Communication)
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Jan 2014 - Dec 2018
- Consulted, Designed and Delivered Genesys Contact Centre Metrics and migration to SIP soft phones from Physical Extensions which facilitated care agents to work remotely and give continuous support to growing customers which helped in Revenue growth, cost Reduction, customer satisfaction, pricing and return on investments.- Consulted, Designed and Delivered bulk care agent provisioning automation on Genesys to facilitate organisation change and easy vendor management which helped business on all financial aspects and help plan strategies which include upscale and downscale of contact centers across product portfolios on aggressive competitive markets- Consulted Customer Loyalty Program to build loyal customer base for the business to function on long run by rewarding back customers with benefits based on revenue generation which helped in creating strong customer base and in-turn attracted new business ventures to partner Show less
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Software Engineering, Tech Lead - Nortel Networks/Genband/Ericsson
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Sep 2009 - Dec 2013
- As Tech Lead, Designed, developed and Implemented various features and enhancement for Carrier VoIP and Application Solutions (CVAS) business on Advanced Telecommunication Computing Architecture (ATCA) to provide High Availability platform for core telecommunication call processing applications- One of the core team member worked closely with Architects of next generation versatile service engine(VSE) platform for Genband IP based real time communications software products and Ericsson's Next Generation IP based CDMA and GSM Products Show less
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Education
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2004 - 2009
Vellore Institute of Technology
MS, Software Engineering -
2004 - 2009
Vellore Institute of Technology
Master; M.S, software engineering
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