Experience

Bar Pop

• Australia
• Events Services
• 1 - 100 Employee

• Site Manager | Project manager

  • Sep 2012 - Present

  • Maintained accurate inventory records, performed regular stock counts, and identified and resolved discrepancies. Reduced inventory losses by 25% by implementing a new inventory handling procedure. • Oversaw loading and unloading of trucks and containers and inspected incoming shipments for damage or defects. • Coordinated routine inspections and preventative maintenance on equipment, such as forklifts, pallet jacks, and conveyor systems. Responded promptly to equipment breakdowns and coordinated repairs with maintenance providers. • Managed a diverse team, providing training, scheduling, and performance evaluations to ensure smooth operations and high employee satisfaction. • Enforced safety protocols and trained staff on proper handling of hazardous materials and equipment. Ensured compliance with regulatory requirements, such as OH&S and Work Safe regulations. Achieved a safety record of Zero “Down Time” incidents for the duration of site builds and bump out. • Established relationships with suppliers and negotiated contracts to secure cost-effective and reliable services for both relevant events – with specific emphasis on supplier promotions and activation. • Coordinated setup, breakdown, and equipment management for various events, ensuring timely execution and a seamless experience for attendees. • Ensuring appropriate documentation of all activities related to the construction processes complying with inspection and audits as advised by the city or council and addressing any issues raised. • Work with suppliers and contractors to coordinate the specific site-building elements that they are in charge of, such as infrastructure, structural, and aesthetic design. • Continuously evaluated and refined operational procedures to increase efficiency, reduce waste, and streamline workflows. • Developed and implemented emergency response plans to ensure the safety of staff and guests during unforeseen events or incidents. Show less



Rose & Crown Hotel

• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Sep 2020 - Nov 2022

  • Oversaw the delivery of exceptional customer service to guests, responding promptly to guest feedback and resolving issues in a timely and professional manner. Developed and implemented new guest service procedures to improve overall guest satisfaction scores. Achieved an average guest satisfaction score of 4.5 during tenure. • Fulfilling venue end-of-month paperwork organizing, filing, and submitting to head office, conducting monthly compliance checks throughout the venue. • Reconcile and report on monthly data and run daily reports to monitor and maintain incoming/outgoing sales. • Trained new staff members in correct company policies and procedures, led, coached, and mentored new staff, openly sharing my knowledge and experience. • Maintain strict compliance with company OH&S rules and regulations, including Hazard Identification and Reporting, and promote a safe, incident-free working environment. • Managed a team of 35 employees in various departments, including motel reception, housekeeping, bar, floor, and service staff. Conducted performance evaluations, provided coaching and feedback, and oversaw rostering and payroll. Improved staff retention significantly through individualized management of staff adhering to individual demands and needs. Minimize staff costs to 30% average for FOH staff by ensuring staff are efficient in operational needs and supporting multiple roles within the front-of-house team (Bar Staff, Floor Staff, Wait Staff). • Implemented a new QR Code ordering system which saw a 3.5% initial increase in revenue at the point of introduction based on traditional ordering methods. • Conducted regular operational assessments, identifying opportunities to improve efficiency and quality. Developed and implemented new operational procedures and standards to improve quality, reduce costs, and improve guest satisfaction. Show less



Chapel Farm

• Swan Valley, WA, Australia

• Venue Manager

  • Aug 2018 - Dec 2019

  • Developed and implemented marketing strategies to increase venue visibility and sales revenue, resulting in increased bookings and profitability through social media platforms and print media. • Managed logistics, vendor relationships, and budgeting while planning and carrying out a variety of events, including weddings, corporate events, and social events. maximized cost-effectiveness through adherence to revenue, labor, and budget benchmarks. • Oversaw day-to-day operations of a venue, including managing staff, and scheduling staff rosters of 26 staff to ensure day-to-day staffing levels are adequate and within staffing costs and budgets. Implemented training and development programs for staff, resulting in improved efficiency and job satisfaction. • Ensured exceptional customer service by training staff and managing guest interactions, resulting in increased customer satisfaction ratings. • Oversee and maintain on-premises accommodation including bookings, coordination of housekeeping, check-ins, and guest request. • Implementation and management of Point-of-Sale systems and stock security systems to ensure minimal loss achieved. • Managed inventory of equipment and supplies, resulting in improved efficiency and cost savings. • Daily administrative duties including payroll, review, and processing of supplier invoices, balancing, and settling of cash takings, general administrative duties, and daily and weekly reporting to the general manager. Show less



RBD Building

• Australia
• Construction

• Repairs Scheduler/Planner/Administration Officer

  • Apr 2016 - Oct 2018

  • Maintain, review, and process claims concerning insurance provider requirements. • Proficiently use scheduling software to create and manage project schedules and project timelines, coordinating with various departments and stakeholders to create schedules that align with project goals and timelines. Able to identify critical paths and adjust schedules accordingly. • General administrative duties including file management, data entry, invoicing, and reconciliation of claims on completion of repairs. • Respond to general & specific customer inquiries promptly, and make decisions on claims based on all available information and within service provider allowances. • Scheduling works in line with job-specific requirements, liaising with trades and personnel to ensure repairs are completed on time or within the forecast timeline. Utilize effective verbal and written communication skills to clearly convey project timelines, expectations, and status updates to stakeholders, contractors, and team members. • Appoint, instruct, and manage service providers/contractors according to guidelines and attend to any scheduled requirements within claims. • Utilized own knowledge within the building industry to develop and implement plans for processes required to undertake repairs. • Excellent time management skills with the ability to prioritize tasks, meet deadlines and manage multiple projects simultaneously, upwards of 200 claims for major loss incidents. • Continually monitoring project schedules to ensure quality standards are met and continually improving scheduling processes to enhance efficiency and effectiveness. • Realigned production schedules to factor in changing conditions such as materials shortages and availability, identifying potential project risks and creating contingency plans to mitigate them. • Established and maintained client rapport by utilizing quality customer service. Show less



Morris Corp

• Perth, Western Australia, Australia

• Baggage/Ramp Services, Check-In, Fleet Presentation & Cleaning/Maintenance Utilities

  • Feb 2014 - Jul 2015

  • Undertake and process last-minute and priority bookings for flights and accommodation in line with personnel and site-specific requirements. • Prioritising flight and accommodation bookings to coincide with site requirements and priority, such as shutdown and maintenance personnel and unplanned maintenance and repair personnel. • Carried out ramp services tasks including baggage handling, freight consolidation, aircraft taxiing, and receipt and dispatch. • Conduct daily vehicle prestart including 360-degree checks, identifying, and reporting any maintenance issues, refueling, performing minor mechanical repairs, and reporting major issues directly to management including tagging out vehicles as required. • Operating ground support equipment, including aircraft stair units, aircraft ground power units, water/ lavatory service trucks, cargo dollies, and passenger vans, when necessary. • Ensured flight arrival and departures were operated in line with carrier guidelines. • Monitored and answered CTAF (Common Traffic Advisory Frequency) radio and gained a sound working knowledge of Aerodrome's emergency procedures. • Adhering to Health and Safety guidelines with relation to carriers and site-specific. • Adhering to all onsite policies and procedures, understanding, and accepting JHA's, daily take 5's, following traffic management plans and conducting daily vehicle prestart, adhering to IVMS vehicle systems. Show less



NAB

• Australia
• Banking
• 700 & Above Employee

• Lead Customer Adviser

  • Feb 2011 - Jan 2013

  In this role, I predominantly delivered financial advisory services, financial solutions and risk management while supervising staff, performance review, planning and training. I coached and developed new and existing staff by implementing best practices and attitudes. Other contributions I made to the role were: > Setting targets and compliance regarding bank policies and procedures, and playing a key role in report management as well as general reporting duties such as compiling reviewing and overviewing. > Participating in account reconciliation, compliance auditing and monitoring including event risk protocols and verifications relating to the business unit. > Obtaining Australian Financial Services License Tier II Accreditation, Development in Secured Lending Accreditation, and Lend Smart Unsecured Accreditation. Show less