Experience

Revere Hotel Boston Common

• United States
• Hospitality
• 1 - 100 Employee

• Room Division Manager

  • Sep 2021 - Present

  Leader in the Rooms Operation - Front Office and Housekeeping. Leader in the Rooms Operation - Front Office and Housekeeping.



The Colonnade Hotel Boston

• Boston, Massachusetts, United States

• Assistant Front Office Manager

  • Sep 2019 - Aug 2021



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Jan 2017 - Aug 2019



Rydges Hotels & Resorts

• Australia
• Hospitality
• 700 & Above Employee

• Duty Manager Front Office

  • Jun 2015 - Jul 2016

  Managed all Front Office operations (267rooms). Controlled hotel inventory, allocated upgrades and special requests. Managed daily operations, guest issues, fire evacuations, training and development. Trained and coached service staff in procedures and systems. Ensured guest-satisfaction by maintaining superior customer-service. Supervised VIP arrivals, daily amenities and suite preparations. Organised storage and returns of guests' lost property. Managed all Front Office operations (267rooms). Controlled hotel inventory, allocated upgrades and special requests. Managed daily operations, guest issues, fire evacuations, training and development. Trained and coached service staff in procedures and systems. Ensured guest-satisfaction by maintaining superior customer-service. Supervised VIP arrivals, daily amenities and suite preparations. Organised storage and returns of guests' lost property.



Highgate

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager on Duty

  • Mar 2013 - Oct 2014

  Managed the Front Office operations (1054 rooms) during the day and overnight shifts. Managed guest relations and resolved guest issues relating to all aspects of their stay. Supervised a team of 15+ and communicated better service-level expectations through coaching. Trained new managers and staff in Micros Opera software and service interactions. Controlled hotel inventory. Communicated daily updates with all other department leaders. Managed Walk-situations, oversold nights. Responsible for all emergency situations during the shift. Formulated management reports for night audit, credit-checks and other reports during all shifts.Prepared VIP arrivals, Arranged sufficient staff coverage. Placed orders for operating supplies. Communicated daily events to all departments and liaised to ensure successful operations. Managed daily operations during hotel construction, emergency situations and large hotel-wide events. Show less



Radisson Lexington Hotel

• Hospitality
• 1 - 100 Employee

• Front Office Manager On Duty

  • Oct 2011 - Mar 2013

  Managed the Front Office operations of 712 rooms. Collaborated with the various hotel departments to ensure smooth operations and events. Supervised VIP standards including personal introductions and assistance. Trained and emphasized team-work. Monitored and improved guest interactions by setting the example. Ensured guest-satisfaction by maintaining superior customer-service and resolving guest concerns in a prompt and effective manner. Managed a daily cashier-bank of $14,000. Delegated tasks and allowed each agent to assume responsibility and ownership of their actions. Maintained operations during emergencies (Hurricane), snow storms and major hotel construction. Front Office Management Trainee Trained in Micros Opera Property Management System. Training in Reservations and Revenue department, Front Office, Guest Relations, Night Auditing. Being responsible for cash transactions and maintaining a cashier-bank. Show less



Austins Food Design Events

• Senior service staff/ Team Supervisor

  • Jun 2006 - Jun 2011

  Supervised teams at large banquet events, cocktail parties, wedding receptions and private functions. Trained new team members and supervised team members. Coordinated service teams before, during and after the events. Responsibilities included food and beverage service, bartending, venue set-up and clearing, keeping inventory. Supervised teams at large banquet events, cocktail parties, wedding receptions and private functions. Trained new team members and supervised team members. Coordinated service teams before, during and after the events. Responsibilities included food and beverage service, bartending, venue set-up and clearing, keeping inventory.



Tony's Restaurant

• Food and Beverage service staff

  • Jun 2008 - Nov 2008

  Food & beverage service staff. Welcoming customers, informing about menu items, suggesting and serving food and matching wines and other beverages, setting up and turning down of the restaurant Food & beverage service staff. Welcoming customers, informing about menu items, suggesting and serving food and matching wines and other beverages, setting up and turning down of the restaurant



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• Shift supervisor

  • Jun 2004 - Jun 2006

  Managed daily operations including food preparation Opened and closed the store. Supervised customer interactions and resolved customer complaints. Utilized a cashiers bank. Managed daily operations including food preparation Opened and closed the store. Supervised customer interactions and resolved customer complaints. Utilized a cashiers bank.