Experience

Manychat

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Customer Support Agent

  • Apr 2023 - Present



Rocco Forte Hotels

• United Kingdom
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jun 2021 - Feb 2023

  • Motivate and coach employees to meet service delivery, sales and departmental goals and targets;• Create and modify employees’ schedules with service levels in mind;• Recruit and hire Front Office employees;• Create standard operational procedures and training plans;• Handle complaints and specific customers’ requests;• Troubleshoot emergencies while performing duty manager shifts for 2 properties (Astoria and Angleterre hotels);• Monitor stock and order office supplies;• Key member of the core hotel project team in the configuration and cutover from Protel PMS to OPERA PMS;• OPERA champion for the hotel;• Responsible for creating and monitoring personal development plans for all employees within Front Office department;• Responsible for calculating upsell incentives and bonuses for the department;• Fire Warden, First Aider, Health and Safety representative for department;• Part of the HOD team for the hotel. Show less

• Deputy Front Office Manager

  • Jun 2020 - Jun 2021



Corinthia Nevsky Palace

• Hospitality
• 1 - 100 Employee

• Assistant Front Desk Manager

  • Jan 2020 - Jun 2020



Dom Boutique hotel

• Санкт-Петербург, Россия

• Corporate Sales Marketing Manager

  • May 2019 - Jan 2020

  • Build and promote strong, long-lasting customer relationships; • Present sales, revenue and expenses reports and realistic forecasts to the management team; • Identify emerging markets and market shifts while being fully aware of new products and competition status. • Build and promote strong, long-lasting customer relationships; • Present sales, revenue and expenses reports and realistic forecasts to the management team; • Identify emerging markets and market shifts while being fully aware of new products and competition status.



Rocco Forte Hotels

• United Kingdom
• Hospitality
• 700 & Above Employee

• Shift leader

  • Jan 2017 - May 2019

• Senior Receptionist

  • Oct 2015 - Jan 2017

• Receptionist

  • Sep 2014 - Oct 2015



Russkiy Dom Hospitality Management Company

• Hospitality
• 1 - 100 Employee

• Receptionist

  • Jan 2014 - Apr 2014

  The hotel was turned into a residential zone for the host city during Winter Olympic Games - Greet all guests and assist them with check-in and check-out; - Maintain a positive attitude and friendly demeanor; - Respond to all guest questions and requests; - Answer and forward phone calls; - Manage guest bookings and reservations. The hotel was turned into a residential zone for the host city during Winter Olympic Games - Greet all guests and assist them with check-in and check-out; - Maintain a positive attitude and friendly demeanor; - Respond to all guest questions and requests; - Answer and forward phone calls; - Manage guest bookings and reservations.