Experience

Fleek (YC W22)

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Operations Lead

  • Nov 2022 - Present



Mela

• India
• Retail
• 1 - 100 Employee

• Growth and Customer Experience

  • Apr 2020 - Oct 2022

  Namaste Business is an online B2C / B2B SaaS subscription platform where online business enthusiasts can create their own e-commerce app and website within minutes. Senior Manager - Growth and Revenue Generation: • Lead PAN India growth and sales operations for Namaste Business. •Undertook GTM operations, experimented heavily with growth ideas, built a team for channel distribution, deep-dived into Indian SME market which helped scale revenue to 4x in 4 weeks. • 34% reduction in… Show more Namaste Business is an online B2C / B2B SaaS subscription platform where online business enthusiasts can create their own e-commerce app and website within minutes. Senior Manager - Growth and Revenue Generation: • Lead PAN India growth and sales operations for Namaste Business. •Undertook GTM operations, experimented heavily with growth ideas, built a team for channel distribution, deep-dived into Indian SME market which helped scale revenue to 4x in 4 weeks. • 34% reduction in customer drop-off by A/B experimenting and improving the onboarding flow. • Frequently interacted with customers to understand user pain points and helped in incorporating viable solutions to the product. Mela is a social e-commerce app where users can save money by inviting their friends and group shopping with them. Senior Manager - Business Development: •Worked on analysing the business opportunities, understanding the relevant geographies, building a team of BD managers and eventually onboarding supply. •70% increase in the number of SKUs on the platform leading to more than 6x growth in the number of sellers in a span of 15 weeks. Senior Manager - Customer Experience: • 80% reduction in customer queries and back and forth due to new SOPs, documentation and optimisation of support operations. • Increased customer satisfaction due to satisfactory responses, prompt solutions and faster refunds. Show less Namaste Business is an online B2C / B2B SaaS subscription platform where online business enthusiasts can create their own e-commerce app and website within minutes. Senior Manager - Growth and Revenue Generation: • Lead PAN India growth and sales operations for Namaste Business. •Undertook GTM operations, experimented heavily with growth ideas, built a team for channel distribution, deep-dived into Indian SME market which helped scale revenue to 4x in 4 weeks. • 34% reduction in… Show more Namaste Business is an online B2C / B2B SaaS subscription platform where online business enthusiasts can create their own e-commerce app and website within minutes. Senior Manager - Growth and Revenue Generation: • Lead PAN India growth and sales operations for Namaste Business. •Undertook GTM operations, experimented heavily with growth ideas, built a team for channel distribution, deep-dived into Indian SME market which helped scale revenue to 4x in 4 weeks. • 34% reduction in customer drop-off by A/B experimenting and improving the onboarding flow. • Frequently interacted with customers to understand user pain points and helped in incorporating viable solutions to the product. Mela is a social e-commerce app where users can save money by inviting their friends and group shopping with them. Senior Manager - Business Development: •Worked on analysing the business opportunities, understanding the relevant geographies, building a team of BD managers and eventually onboarding supply. •70% increase in the number of SKUs on the platform leading to more than 6x growth in the number of sellers in a span of 15 weeks. Senior Manager - Customer Experience: • 80% reduction in customer queries and back and forth due to new SOPs, documentation and optimisation of support operations. • Increased customer satisfaction due to satisfactory responses, prompt solutions and faster refunds. Show less



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Operations and Customer Experience

  • Jun 2019 - Apr 2020

  • Was running a highly efficient and partner-obsessed in-person support centre for all Uber partners in Bangalore across multiple products. • Owned all operational metrics for profitability, operational+cost efficiency, and partner satisfaction. • Led a team of 45+ Uber Experts to deliver the highest standards of service excellence. • Helped increase the Customer Satisfaction score by 20 points. • Was responsible for hiring, mentoring, training, and fostering the growth of all… Show more • Was running a highly efficient and partner-obsessed in-person support centre for all Uber partners in Bangalore across multiple products. • Owned all operational metrics for profitability, operational+cost efficiency, and partner satisfaction. • Led a team of 45+ Uber Experts to deliver the highest standards of service excellence. • Helped increase the Customer Satisfaction score by 20 points. • Was responsible for hiring, mentoring, training, and fostering the growth of all contingent workforce agents. • Collaborated with cross-functional teams and was POC for multiple Central Teams, International Product Teams and Driver Ops Teams. Show less • Was running a highly efficient and partner-obsessed in-person support centre for all Uber partners in Bangalore across multiple products. • Owned all operational metrics for profitability, operational+cost efficiency, and partner satisfaction. • Led a team of 45+ Uber Experts to deliver the highest standards of service excellence. • Helped increase the Customer Satisfaction score by 20 points. • Was responsible for hiring, mentoring, training, and fostering the growth of all… Show more • Was running a highly efficient and partner-obsessed in-person support centre for all Uber partners in Bangalore across multiple products. • Owned all operational metrics for profitability, operational+cost efficiency, and partner satisfaction. • Led a team of 45+ Uber Experts to deliver the highest standards of service excellence. • Helped increase the Customer Satisfaction score by 20 points. • Was responsible for hiring, mentoring, training, and fostering the growth of all contingent workforce agents. • Collaborated with cross-functional teams and was POC for multiple Central Teams, International Product Teams and Driver Ops Teams. Show less



Awign

• India
• Technology, Information and Internet
• 400 - 500 Employee

• Operations Manager

  • Jul 2018 - May 2019

  • Owned multiple projects involving their planning, P&L management, A/B experimenting, data crunching and successful execution. • Led multiple teams of gig champions who were the on-field performers. • Streamlined operations and brought new SOPs for upcoming projects to ensure optimal performance delivery and operational excellence. • The clientele included the likes of Zomato, Swiggy, ITC, Meesho etc. • Owned multiple projects involving their planning, P&L management, A/B experimenting, data crunching and successful execution. • Led multiple teams of gig champions who were the on-field performers. • Streamlined operations and brought new SOPs for upcoming projects to ensure optimal performance delivery and operational excellence. • The clientele included the likes of Zomato, Swiggy, ITC, Meesho etc.



Future Supply Chain Solutions Limited

• India
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Graduate Engineering Trainee (Operations)

  • Jun 2016 - May 2017

  • Was responsible for smooth and efficient logistics operations for one of the company’s largest branches in terms of revenue and volume. • Handled a team of 32 contract workers to ensure effective operations. • Analyzed data to draw business conclusions and incorporated them to improve the modus operandi of logistics for the company. • Was responsible for smooth and efficient logistics operations for one of the company’s largest branches in terms of revenue and volume. • Handled a team of 32 contract workers to ensure effective operations. • Analyzed data to draw business conclusions and incorporated them to improve the modus operandi of logistics for the company.



Larsen & Toubro

• India
• Construction
• 700 & Above Employee

• Project Trainee

  • May 2015 - Jun 2015

  Ergonomically designed an Air Circuit Breaker handle which utilised 2.5x less manual energy to charge than the initial design. Ergonomically designed an Air Circuit Breaker handle which utilised 2.5x less manual energy to charge than the initial design.