Varuna Suraseranivong

Nexidia Application Consultant at SINO S-TECH LIMITED
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Contact Information
Location
Bangkok, Bangkok City, Thailand, TH
Languages
  • English Native or bilingual proficiency
  • Thai Native or bilingual proficiency
  • French Professional working proficiency

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Thanchanok Puranamaneewiwat

I wholeheartedly recommend Varuna for her ability to help you achieve project goals even in the face of significant challenges. Working with her as data analytics was amazing. Her ability help team turn raw data into valuable insights and good visualization. Even though we both had no background in new initiatives but she had a positive mindset, be open-minded to get through the most difficult time and support each other in completing every step of the project diligently.

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Credentials

  • 7.5/9
    IELTS Official
    Jul, 2022
    - Sep, 2024
  • French B2 (TCF QCM)
    France Éducation international
    Oct, 2023
    - Sep, 2024

Experience

    • Thailand
    • Software Development
    • 1 - 100 Employee
    • Nexidia Application Consultant
      • Nov 2022 - Present

      Offered customer support to top Banking and Insurance clients in Thailand, addressing inquiries related to voice analytics application usage. Expertly assessed and resolved client inquiries, promptly escalating complex issues when required. Generated personalized contact center performance reports and dynamic dashboards. Designed and delivered customized Nexidia workshop training courses for clients to enhance their application proficiency. Offered customer support to top Banking and Insurance clients in Thailand, addressing inquiries related to voice analytics application usage. Expertly assessed and resolved client inquiries, promptly escalating complex issues when required. Generated personalized contact center performance reports and dynamic dashboards. Designed and delivered customized Nexidia workshop training courses for clients to enhance their application proficiency.

    • Switzerland
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Watch Technician
      • Feb 2020 - Sep 2022

      Certified training at Patek Philippe SA in Geneva, specializing in watch exterior service, including polishing, assembly, and water resistance testing. Maintained detailed records of all tasks in local databases and generated ad hoc productivity and inventory reports. Collaborated with the team to analyze and optimize work procedures. Certified training at Patek Philippe SA in Geneva, specializing in watch exterior service, including polishing, assembly, and water resistance testing. Maintained detailed records of all tasks in local databases and generated ad hoc productivity and inventory reports. Collaborated with the team to analyze and optimize work procedures.

    • United States
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Product Development
      • Sep 2017 - Sep 2018

      Managed multiple product development projects including new products and resourcing products within tight timelines. Utilized Product Life-cycle Management (PLM) and Oracle EBS Managed multiple product development projects including new products and resourcing products within tight timelines. Utilized Product Life-cycle Management (PLM) and Oracle EBS

    • Jeweler and administrative assistant
      • Nov 2015 - Jul 2016

Education

  • Fashion Institute of Technology
    Associate's Degree, Jewelry Design
    2013 - 2015
  • Chulalongkorn University
    Bachelor’s Degree, Industrial Design
    2007 - 2012

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