Experience

Hyatt Regency Jaipur Mansarovar

• India
• Hospitality
• 1 - 100 Employee

• Assistant Outlet Manager

  • Feb 2022 - Present



HYATT Hotels

• Hospitality
• 300 - 400 Employee

• Team Leader

  • Jan 2019 - Feb 2021

  • Played significant role in providing training to new team members by organizing training schedules and modules for them in F& B operations.• Trainer Workshop.• Cost Control• Handled the task of maintaining complete guest history and also guest complaint handling procedures and sorted out many issues effectively.• Attended Train the Conducting daily briefing and discussing daily budget and sales with team.• Training coordinator for the food and beverage department.• Offering personalized services to guests.• Ensuring guest satisfaction in serving food and beverage to guests.• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.• In-charge of inventory control and beverage sales mix• Manage customer service desk and resolve issues, if any • Involved in training & development and motivation of team members • Coordinate with other departments in order to ensure smooth workflow of operations • Prepare duty roster for the staff and manage budget of all the outlets Show less

• Food And Beverage Associate

  • Jun 2017 - Dec 2018

  • Gained experience in monthly inventory control procedures such as Linen, CGS (Crockery glassware and silver ware inventory) etc.,• Played significant role in providing training to new team members by organizing training schedules and modules for them in F& B operations.• Inspect banquet areas at end of the function to ensure all equipment is returned to its proper area and all areas are clean.• Recap all banquet checks at end of each day and turn in to Night Audit.• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.• Complying with attendance rules and be available to work on a regular basis.• Constantly monitoring banquet storerooms to ensure organization and cleanliness• Handled the task of maintaining complete guest history and also guest complaint handling procedures and sorted out many issues effectively.• Check server and house person Banquet Event Orders to ensure that all information is accurate.• Constantly monitoring banquet storerooms to ensure organization and cleanliness.• Breakage report maintain.• Every day checked NPS and Medallia.• Check DDR for every event. Show less