Experience

Paras Healthcare Pvt. Ltd.

• India
• Hospitals and Health Care
• 100 - 200 Employee

• Head Front office

  • Jun 2013 - Present

  To ensure the smooth functioning of OPD Registration, Admission, Emergency, Diagnostic services & Billing process & observing all TATs closely.To ensure that patient and families have information and education about their healthcare needs in a language and manner that is understood by them.Daily report on cancellation, refunds, billing errors, patients feedback.To ensure that pricing norms for various services of the hospital for patient information & billing are being followed.To ensure smooth functioning of the department by providing all the necessary information regarding doctors, staff and hospital.To ensure regular departmental training and to create customer centric approach in the organization through various practices, awareness and training programmes.Maintaining training calendar on monthly basis covering all respective are (eg. NABH protocols & SOP's, Soft skills, Call centre, HMS & Medical terminology)To ensure excellent delivery of the patient care as per defined standards and objectives.Generation of daily and monthly MIS.Ensuring compliance of defined TATs as per defined process.To ensure maintaining and updating of stationery indent.To ensure display of promotional literature at appropriate places in co-ordination with other department.



PARAS HMRI Hospital

• Head Front office

  • Jun 2013 - Present

  To ensure the smooth functioning of OPD Registration, Admission, Emergency, Diagnostic services & Billing process & observing all TATs closely.To ensure that patient and families have information and education about their healthcare needs in a language and manner that is understood by them.Daily report on cancellation, refunds, billing errors, patients feedback.To ensure that pricing norms for various services of the hospital for patient information & billing are being followed.To ensure smooth functioning of the department by providing all the necessary information regarding doctors, staff and hospital.To ensure regular departmental training and to create customer centric approach in the organization through various practices, awareness and training programmes.Maintaining training calendar on monthly basis covering all respective are (eg. NABH protocols & SOP's, Soft skills, Call centre, HMS & Medical terminology)To ensure excellent delivery of the patient care as per defined standards and objectives.Generation of daily and monthly MIS.Ensuring compliance of defined TATs as per defined process.To ensure maintaining and updating of stationery indent.To ensure display of promotional literature at appropriate places in co-ordination with other department.



Max Healthcare, Saket

• Duty Manager

  • Feb 2008 - May 2013

  Instrumental in ensuring guest satisfaction and increasing guest feedback and make recommendation for improvement.To generate monthly dash board for all corporate and individual patients.Solving patient queries related to TPA, admission, billing & ensuring correct revenue collection form the patient.Instrumental in cost control of the department.To ensure skill upgradation of Front office personnel.To assign responsibilities, allocation resources and coordinating the activities of self and other to meet objectives efficiently & effectively.