Varun Chopra
Operations Manager at Volans Infomatics- Claim this Profile
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Bio
Swapnil Tyagi
I was impressed by Varun’s ability to deal with even the toughest clients – effortlessly. That skill often takes years to develop among consulting professionals, but it seemed to come perfectly naturally to him.
Swapnil Tyagi
I was impressed by Varun’s ability to deal with even the toughest clients – effortlessly. That skill often takes years to develop among consulting professionals, but it seemed to come perfectly naturally to him.
Swapnil Tyagi
I was impressed by Varun’s ability to deal with even the toughest clients – effortlessly. That skill often takes years to develop among consulting professionals, but it seemed to come perfectly naturally to him.
Swapnil Tyagi
I was impressed by Varun’s ability to deal with even the toughest clients – effortlessly. That skill often takes years to develop among consulting professionals, but it seemed to come perfectly naturally to him.
Credentials
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Foundations of Project Management
GoogleJul, 2022- Oct, 2024 -
Building High-Performing Teams
University of PennsylvaniaSep, 2020- Oct, 2024
Experience
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Volans Infomatics
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India
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Operations Manager
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Apr 2023 - Present
Experienced Operations Manager in the Business Process Outsourcing (BPO) industry, specializing in driving operational excellence and delivering exceptional results. With a proven track record of leading high-performing teams, optimizing processes, and implementing strategic initiatives, I bring a unique blend of leadership, technical expertise, and problem-solving skills to drive operational efficiency and client satisfaction.Key Skills:Operations Management: Proficient in overseeing end-to-end operations, ensuring smooth and efficient delivery of services, managing client relationships, and driving operational excellence.Team Leadership: Skilled in leading and motivating diverse teams, fostering a collaborative work environment, and nurturing talent to achieve individual and team goals.Process Optimization: Experienced in identifying process gaps and implementing continuous improvement strategies to enhance productivity, streamline workflows, and reduce costs.Client Relationship Management: Adept at building strong partnerships with clients, understanding their needs, and providing effective solutions to ensure client satisfaction and retention.Performance Management: Proven ability to set performance goals, monitor key metrics, conduct performance evaluations, and implement performance improvement plans to drive operational success.I thrive in fast-paced and challenging environments, where I can leverage my expertise to improve operational efficiency, deliver exceptional client experiences, and achieve business objectives. Passionate about driving innovation and embracing emerging technologies, I continuously seek opportunities to stay ahead of industry trends and leverage them for operational advancements. Show less
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Assistant Operations Manager
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Apr 2022 - Mar 2023
Managing End to End Call center operations Driving large scale changes for business resultsSkilled in change management, commercial strategy & innovation Manage SLA's of the project Manage TL's, QA's, SME's and MIS team
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Team Leader
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Oct 2020 - Mar 2022
Managing a team of 30+ DR's often working remotelyDrill down reports to identify areas of improvement Able to Manage training (new hire, updates and refresher) Manage individual Agent performance Manage SME's and MIS Team
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QNA Marcom
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United Arab Emirates
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Advertising Services
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1 - 100 Employee
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Inside Sales Specialist
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Sep 2019 - Jun 2020
IT Sales Lead Generation Sales Management Client Acquisition and Retention Audience Mobilisation IT Sales Lead Generation Sales Management Client Acquisition and Retention Audience Mobilisation
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Anand Rathi Share and Stock Brokers Ltd
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India
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Financial Services
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700 & Above Employee
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Senior Client Relationship Manager
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Mar 2017 - Aug 2019
Responsible for working on key accounts to ensure a positive customer experience & an upside-facing figure of revenue. Increasing & maintaining customer satisfaction & ensuring that the individual needs of the customer are met. Delivering a highly proactive and responsive account management service by building a close and trusted relationship with the clients. Role & Duties • Offering a first class service to the existing and getting new customers on board. • Maintaining accurate reference documentation for internal management. • Up selling • Managing accounts of over 300 clients. • Working closely with sales, product, and content team to ensure the quality & deliveries on time. • Escalation Handling. • Working as SPOCs on multiple projects. • Maintaining customer satisfaction by providing best in class experience. Show less
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Education
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2013 - 2016
HimalayanUniversity
Bachelor's degree -
2001 - 2013
St Peter's college
Community
