Experience

Howard Kennedy LLP

• Legal Services
• 300 - 400 Employee

• Revenue Assistant

  • Nov 2021 - Present



Savills

• United Kingdom
• Real Estate
• 700 & Above Employee

• Credit Controller

  • Mar 2020 - Present



Colliers

• Canada
• Real Estate
• 700 & Above Employee

• Credit Controller

  • Oct 2019 - Mar 2020

  • Timely collection of rent, service charge and other debts • Reconciling tenant accounts to identify and reverse any mis-allocations • Regular contact with tenants by email, letters & telephone to reduce debtors’ days. • Liaising with Surveyors to ensure all queries & disputes are resolved in a timely manner. • Sharing credit control knowledge amongst internal & external stakeholders. • Investigate & resolve all queries relating to non-payment of demands and unallocated monies. • Send copy invoices & credit notes to tenants upon request. • Updating tenant information on the Tramps Database, arrear notes and Payment plans. • Producing accurate arrear reports in accordance with Client requirements. • Assisting the Cashing team in the correct allocation of monies received



BNP Paribas

• France
• Banking
• 700 & Above Employee

• Credit Controller

  • Feb 2017 - Mar 2020

  Main Duties and Responsibilities • To independently manage my own ledger with little supervision. To date I have a portfolio of 35 clients located within UK and Scotland. • Chasing outstanding Commercial debts by telephone and e-mail. This includes managing the recovery of monies from tenants /occupiers both UK and International. • Proactively resolving all tenant disputes and complaints liaising both with the surveyor and client accountant to achieve a positive resolution. • Ensure all tenant queries are actioned within 24 hours. • Attending monthly face-to face and call conference arrears meetings with surveyors and facilities manager to agree all escalation steps to recover debts, prior to initiating action. • Reducing, investigating and monitoring 90+ debts. • Notify surveyors and client accountants of any default agreed payment plans • Instruct solicitors and/or bailiffs to recover outstanding sums, approved by the client • Assist with information for preparation of monthly reports and aged debtor analyses • Reconcile tenant statements / aged debtor reports • Assist in the allocation of cash receipts at peak periods • Contribute to the identification of unallocated cash • Creating Quarterly reporting for the credit control team. • Training new joiners with the BNP Credit Control processes. • Admin Tasks include: To update all tenant business details upon request, recording and updating tenant debt status and all agreed payment plans onto the in-house system, responding to tenant and client queries by e-mail and letters and to scan all relevant documentation (including CRAR notices). • Adhere to all agreed procedures and controls



Sunsoa & Co

• Business Consulting and Services
• 1 - 100 Employee

• Credit Controller

  • Apr 2015 - Feb 2017

  Providing debt recovery services to various small to medium clients. Assist with the development of invoicing processes to reduce debt. Our diverse client portfolio includes leading business parks, high profile clients in luxury retail fashion, IT services, Engineering and Manufacturing etc. Providing debt recovery services to various small to medium clients. Assist with the development of invoicing processes to reduce debt. Our diverse client portfolio includes leading business parks, high profile clients in luxury retail fashion, IT services, Engineering and Manufacturing etc.



Centrick

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Credit Controller

  • Aug 2015 - Jun 2016

  • Liaising with clients and chasing payments over the phone, email & letters • Meeting deadlines and strict collection targets • Investigating and resolving a variety of invoice queries • Ensuring allocation queries raised by both the client and surveyors are dealt with promptly • Generating monthly debtor reports for the Credit Manager and Property Mangers • Referring debt problems to the Assistant Credit Manager / CEO • Attending monthly credit control and estate management meetings • Proactive in reducing debtor days by sending reminder letters • Provide cover for client accountants as and when required • To work closely with Solicitors on all litigation accounts • Build relationships with Property Managers, Client Accountants and external Business Partners to keep on top of outstanding debt, resolve queries and problems



GBR Phoenix Beard

• Real Estate
• 1 - 100 Employee

• Credit Controller

  • Sep 2014 - Mar 2015

  • Take ownership of credit control activities • Report on and manage Accounts Receivables ledger • Reduce and manage overdue and bad debt for client accounts • Monitor and Report on Accounts Receivables and bad debt • To pre-call all high priority client accounts to ensure prompt payment is received • All late paying tenants to receive follow up calls and letters • To instruct bailiff action when necessary, as per Clients and Surveyors request. • Update the Bailiff Website daily and to liaise with solicitors on all tenant referrals • Provide Aged Debtor reports to the Credit Manager for client reporting • Download the bank line on a daily basis and allocate to the correct accounts



Cushman & Wakefield

• United States
• Real Estate
• 700 & Above Employee

• Credit Controller in Asset Management

  • May 2013 - Aug 2014

  • Handling a portfolio of up to 500+ live accounts (EE, Capita, Standard Life and RSA) • To collect all overdue monies using a variety of collection (telephone, letter & fax) • Liaise with Dictators, PA’s and PM’s on all tenant queries • Prepare all Write Off accounts for the approval and instruct bailiff action • Pre-call all high priority tenants accounts to ensure prompt payment is received • Following up on late paying tenants with calls & to e-mail them with required documentation • Attending all client surveyor & call conferencing meetings in Birmingham and London



Aldermore Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Credit Controller

  • Sep 2012 - May 2013

  • To collect all overdue monies using a variety of collection (telephone, letter & fax) • To maintain contact with client and debtors in order to rectify problems to ensure that memo lines are updated with current information, on C3 system and that ledgers are maintained in a clean state. • To ensure invoices are disputed & funding limits withdrawn where applicable, thus controlling the bad debt risk and maximising the security. • To ensure that regular updates are received from Combined clients regarding overdues, top debtors and problem accounts. • To complete invoice and balance verifications as and when required. • To provide a high level of service to ensure client satisfaction and retention. • To be a supportive and participating team member and ensure that the duties of the department are covered.



Malmaison

• Hospitality
• 300 - 400 Employee

• Credit Controller

  • May 2011 - Jun 2012

  • Manage the timely Credit Collections of outstanding payments • Monitor Credit Limits of all outstanding accounts • Work with the FC to build effective relationships with Internal & External customers • Manage both Malmaison & Hotel Du Vin accounts • Follow up on all Overdue accounts, send out weekly Arrears letter & monthly Statements • Attend Finance meetings & report credit control targets to FD • Ensure correct allocation of cheques and BACS payments • Maintain accurate data records on computer system (Opera) • Setting up new client accounts



Jurys Inn Hotel Group

• Ireland
• Hospitality
• 500 - 600 Employee

• Credit Controller

  • Mar 2011 - May 2011

  • Cash collection • Proactively identify problems • Debt reduction • Maintenance/management of designated ledger • Keep unallocated cash to a minimum by working with Banking, front office and other teams. • Update internal systems (SAP) with notes relating to all communications on each account. • Cash collection • Proactively identify problems • Debt reduction • Maintenance/management of designated ledger • Keep unallocated cash to a minimum by working with Banking, front office and other teams. • Update internal systems (SAP) with notes relating to all communications on each account.



Wave Training Ltd

• Education Management
• 1 - 100 Employee

• Credit Controller

  • Oct 2010 - Jan 2011

  • Working on a collection of overdue accounts for both UK & Overseas Students • Responsible for my own cash allocation by Region • Posting of Post Dated Mandates onto the Halifax Stream line To make adjustments, handling queries and resolving problems within the company policy • Setting up payment arrangements (Direct Debits) Achievement: To successfully set up 350 Students by Direct Debits to pay for there tuition fees. • Working on a collection of overdue accounts for both UK & Overseas Students • Responsible for my own cash allocation by Region • Posting of Post Dated Mandates onto the Halifax Stream line To make adjustments, handling queries and resolving problems within the company policy • Setting up payment arrangements (Direct Debits) Achievement: To successfully set up 350 Students by Direct Debits to pay for there tuition fees.



Park wood Leisure

• Worcestershire

• Credit Controller

  • May 2010 - Aug 2010

  • Chasing debt via telephone, e-mail and letter • Resolving Customer Queries by Telephone, Letter & E-mail • Arranging repayment agreements • Negotiating outstanding payments, setting up payment plan & issuing court papers • Manage outstanding debt effectively to hit preset debtor days and bad debt targets. • Chasing debt via telephone, e-mail and letter • Resolving Customer Queries by Telephone, Letter & E-mail • Arranging repayment agreements • Negotiating outstanding payments, setting up payment plan & issuing court papers • Manage outstanding debt effectively to hit preset debtor days and bad debt targets.



Mainstay Residential Housing

• Worcestershire

• Credit Controller

  • Feb 2008 - Aug 2008

  Review the company credit control procedure and develop and implement enhancements • Assist in developing and implementing payment plans and Direct Debit payments • Where required initiate proceedings to ensure arrears do not exceed the company budget • Efficient management and timely collection of leaseholder charges • Resolving customer queries and complaints via letters, and e-mail • Assist in the debt recovery process by liaising with solicitors and credit companies to support customers with account arrears or financial difficulties. • Updating the ECS database • Creating renewal invoices using Microsoft Word, Excel, and mail merge • Decrease the debt, and terminate any accounts that had years of outstanding arrears



WCH

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Accountancy Assistant

  • Feb 2006 - Feb 2008

  • Managing income streams together with full credit control • To ensure that appropriate action is taken against accounts that are in default • Investigating problem areas & Chasing outstanding payments • To ensure that appropriate action is taken against accounts that are in default • Managing income streams together with full credit control • To ensure that appropriate action is taken against accounts that are in default • Investigating problem areas & Chasing outstanding payments • To ensure that appropriate action is taken against accounts that are in default