Manager-Customer Relations

• Oct 2019 - Present

Offshore Account Manager

• Aug 2018 - Present

Responsible for handling & mainitaing good health of US clients' accounts.Own and manage end to end commercial and contractual aspects of the assigned accounts.Growing account and improving overall account profitability & DSOUnderstanding customer queries and providing the resolution for the same.Closely track the accounts stats including Revenue & GMInterpret the contract and establish a governance model for adherenceManaging the internal and external stakeholders Responsible for handling & mainitaing good health of US clients' accounts.Own and manage end to end commercial and contractual aspects of the assigned accounts.Growing account and improving overall account profitability & DSOUnderstanding customer queries and providing the resolution for the same.Closely track the accounts stats including Revenue & GMInterpret the contract and establish a governance model for adherenceManaging the internal and external stakeholders

Branch Manager

• 2016 - Jul 2018

Responsible for P&L of branch of 30 people.Responsible for successful onboarding of SME clients. Managing the complete sale cycle.Single point of contact for B2B customers and their relationship management.Handling customer portfolio , providing solutions to their problems. Monitoring & Controlling churn rate at 10%. Coordinating with all the relevant stakeholders for smooth operation.Identifying the opportunity & problem areas, preparing the action plan for the same. Responsible for P&L of branch of 30 people.Responsible for successful onboarding of SME clients. Managing the complete sale cycle.Single point of contact for B2B customers and their relationship management.Handling customer portfolio , providing solutions to their problems. Monitoring & Controlling churn rate at 10%. Coordinating with all the relevant stakeholders for smooth operation.Identifying the opportunity & problem areas, preparing the action plan for the same.

Business Manager

• Jul 2014 - Sep 2016

Accountable for growth of Mahindra car loan business. Determining the feasibility of granting loan . Managing and monitoring the customer portfolio on regular basis in order to avoid delinquency. Developing strategies to reduce TAT so that process of loan disbursement is quick. Analyzing & rectifying the service gaps for process improvements. Accountable for growth of Mahindra car loan business. Determining the feasibility of granting loan . Managing and monitoring the customer portfolio on regular basis in order to avoid delinquency. Developing strategies to reduce TAT so that process of loan disbursement is quick. Analyzing & rectifying the service gaps for process improvements.

Summer Internship

• May 2013 - Jun 2013

• Worked on the Project: ANALYSIS OF INVESTMENT PATTERN OF INVESTORS.• Did research analysis to understand the risk perception of investors so as to know how many were Risk averse and how many Risk lovers• Gathered data to learn the investment pattern of the customers at Edelweiss, • Analyzed the investment decisions of investors across various investment avenues so as to know how many and why would some invest in Equity or some in Commodity.• Conducted Marketing activities to increase business numbers and also made efforts to build customer relationship so as to retain maximum customers.