Mobile QA Lead

• Oct 2022 - Present

QA Lead

• Jun 2021 - Present

eBay Classifieds Group has merged with Adevinta as of 25 Jun 2021. Adevinta is an international family of local digital brands. We are a marketplace specialist and help local marketplaces around the world thrive through global connections and networks of knowledge. Our local brands, including Leboncoin in France, mobile.de in Germany, InfoJobs in Spain, Subito in Italy, OLX in Brazil and Kijiji in Canada, have a total of 1.5 billion site visits and 250 million unique users each month. They form an integral part of life for users, support local communities and help shape a more sustainable future. Show less

Quality Assurance Lead

• Aug 2020 - Present

Senior Test Analyst

• May 2016 - Aug 2020

• Story points estimation during Pre-planning and Planning phase of each Sprint• Testing User stories in Agile/Scrum methodology • Bug tracking, issue tracking, and project management functions using Jira.• Integration/System testing on all web browsers (Safari, Chrome, IE and Firefox) and on all devices (Desktops, Mobiles and Tablets)• Code Merge using Stash and Build/Release using Bamboo for Drupal Editorial and Dora web domains• Automation testing using Selenium web-driver

Senior BA/QC Engineer

• Aug 2009 - Mar 2016

• Planning, documentation, analysis and business requirements management techniques • Creation of the Business Requirements Document (BRD) / Software Requirement Specifications (SRS) • Knowledge of business processes, Administrative and reporting abilities • Decision-making and Management of customer relationships • Communication of technical information to a non-technical audience and business information to a technical audience • Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to reporting manager. • Assists in the facilitation of team and client meetings, delivers informative, well-organized presentations • Takes input from the project manager and appropriately and accurately applies comments/feedback • Consistently deliver high-quality services to the clients. • Sound working knowledge in QA practices as well as testing life cycle • Experience in preparation of test plans and Requirement Traceability Matrix • Experienced in preparing test cases, test scenarios, test summary report and defect status report • Understanding of design documents and preparation of Software requirement specifications. • Support & configuration management including installing and configuring applications in Test environment. • Preparation of Release notes for every interim delivery based on Agile methodology. • Provided information and support to clients for their UAT, post release support & user training. • Design, develop and execute test cases in both Manual and Automated environment with an eagle eye for detail • Well versed in the web and windows application testing • Experienced in functional, regression, system integration and performance testing • Intermediate knowledge of Automated testing tools such as QTP and Selenium • Experience with MS SQL (SQL 2000,2008 & 2012) • Excellent communication, interpersonal as well as problem solving skills. Show less

IT Analyst

• Mar 2008 - Apr 2009

• Crystal and Daily reports are handled day to day so that the Service desk contributes its 100% and all SLAs are met. • Leading an IT Service desk Team that handles IT support • Verification and validation of Iridium Retail Manager Point of Sale (POS) software whenever the software is upgraded or a patch is released. • Database updates provided for Stores End of Sales report in case of a failure and Database checks performed on a Daily basis using SQL scripting (MSSQL 2000). • Trained New Joiners for L1 support on IT related issues. • Knowledge Officer for the process. Show less

Technical Support Guru

• May 2003 - May 2005

• Gave training on Issue tracking system called PIDGIN and Intranet web application used as Knowledge repository for technical support specialists. • In charge of a 20 member team as Technical Support Guru (Asst. Team Leader). • Maintained 90+ in terms of quality. Troubleshooting of Mail clients and Routers (ADSL) • Provided support for connectivity issues on Windows 95 /98 / 2000/ ME /XP and Mac OS. • Gave training on Issue tracking system called PIDGIN and Intranet web application used as Knowledge repository for technical support specialists. • In charge of a 20 member team as Technical Support Guru (Asst. Team Leader). • Maintained 90+ in terms of quality. Troubleshooting of Mail clients and Routers (ADSL) • Provided support for connectivity issues on Windows 95 /98 / 2000/ ME /XP and Mac OS.

Customer Service Representative

• May 2002 - Apr 2003

Email based support for US based photographers and boaters who are the buyers of cameras, boats and accessories from e-commerce websites of one of America’s largest camera and boat sellers called Ritz Camera and Boaters World. Email based support for US based photographers and boaters who are the buyers of cameras, boats and accessories from e-commerce websites of one of America’s largest camera and boat sellers called Ritz Camera and Boaters World.