Experience

Technamin

• Armenia
• IT Services and IT Consulting
• 100 - 200 Employee

• Account Manager

  • Jan 2023 - Present

  • Building, developing and maintaining strong, long-lasting and trusted advisor relationships with our partners.• Being the main contact person for partners.• Having a deep knowledge in company products, services and solutions.• Understanding existing projects' growth opportunities, discovering issuesand providing solutions.• Cooperating with Product Owners and with Account Managers working forother regions.• Analyzing partners requirements and needs in order to match with existingsolutions and suggest alternatives. Show less

• Project Delivery & Operations Specialist

  • Apr 2022 - Jan 2023

  • Set up the websites for the new partners• Ensure cross-department internal communications• Manage and optimise the portfolio in partner websites• Handle incident tickets related to provider side issues• QA all existing and new features and functionalities• Manage and prioritize daily tasks• Communicate with 3rd party providers in matters related toconfigurations, promotions, technical/integration issues



Rostelecom Armenia

• Armenia
• Telecommunications
• 1 - 100 Employee

• Senior Customer Care Specialist

  • Oct 2021 - Mar 2022

  -Processed a range of documentation and entered information into databases.

• Customer Care Specialist

  • Dec 2020 - Oct 2021

  -Handled customer complaints with empathy and composure.-Answered calls, responded to emails-Assisted customers with inquiries, issues and concerns by providing relevant information in Armenian, Russian and English .



National Assembly of Republic of Armenia

• Government Administration
• 100 - 200 Employee

• Public Affairs Intern

  • Apr 2021 - Jul 2021