Claims Examiner

• Nov 2022 - Present

Claims Intake Rep and Advocacy Coordinator

• Jan 2022 - Jul 2022

Claims Intake Rep

• Sep 2021 - Dec 2021

Claims Assistant

• Jun 2019 - Sep 2021

Billing Specialist

• Apr 2018 - Jun 2019

Resolves customer inquiries concerning billing statements and processes billing payments. Verifies policy information for customer and agent access. Verifies and processes refunds for customers’ policies. Provides thorough and accurate information regarding billing inquiries. Processes requests made to billing email account which includes: assisting agents, customers, and underwriters with audit payment plans, refunds, collection accounts, policy breakdowns, and outstanding fees… Show more Resolves customer inquiries concerning billing statements and processes billing payments. Verifies policy information for customer and agent access. Verifies and processes refunds for customers’ policies. Provides thorough and accurate information regarding billing inquiries. Processes requests made to billing email account which includes: assisting agents, customers, and underwriters with audit payment plans, refunds, collection accounts, policy breakdowns, and outstanding fees. • Currently leading a project to provide billing scripts to customer service representatives with information and research from other departments.

Retail Account Associate

• May 2014 - Apr 2017

Verify and manage customer accounts in premium finance department averaging a case load of more than 350 policies on a weekly basis. Perform a variety of policy processing functions, process non-technical correspondence reports, routes correspondence to functional area, process endorsements and premium inquiries, balances register and applies funds. Generates contracts for financing calculated premiums, and processes cancellation and reinstatement for policies. Acts a liaison for… Show more Verify and manage customer accounts in premium finance department averaging a case load of more than 350 policies on a weekly basis. Perform a variety of policy processing functions, process non-technical correspondence reports, routes correspondence to functional area, process endorsements and premium inquiries, balances register and applies funds. Generates contracts for financing calculated premiums, and processes cancellation and reinstatement for policies. Acts a liaison for multiple departments requiring assistance in endorsement processes. • Exceeds goal set of 75 policies per day for processing endorsements accurately and effectively. • Serves as mentor/trainer for 4 new hire employees; assisted in successful implementation of new policy procedures for productive work. Show less Verify and manage customer accounts in premium finance department averaging a case load of more than 350 policies on a weekly basis. Perform a variety of policy processing functions, process non-technical correspondence reports, routes correspondence to functional area, process endorsements and premium inquiries, balances register and applies funds. Generates contracts for financing calculated premiums, and processes cancellation and reinstatement for policies. Acts a liaison for… Show more Verify and manage customer accounts in premium finance department averaging a case load of more than 350 policies on a weekly basis. Perform a variety of policy processing functions, process non-technical correspondence reports, routes correspondence to functional area, process endorsements and premium inquiries, balances register and applies funds. Generates contracts for financing calculated premiums, and processes cancellation and reinstatement for policies. Acts a liaison for multiple departments requiring assistance in endorsement processes. • Exceeds goal set of 75 policies per day for processing endorsements accurately and effectively. • Serves as mentor/trainer for 4 new hire employees; assisted in successful implementation of new policy procedures for productive work. Show less

Consultative sales associate

• May 2013 - May 2014

Major appliances Major appliances

Associate

• 2012 - 2012