Experience

Sir Charles Gairdner Hospital

• Medical Practices
• 700 & Above Employee

• Catering Supervisor

  • Jun 2019 - Present



Dome Coffees

• Australia
• Hospitality
• 1 - 100 Employee

• Cafe Manager

  • Oct 2018 - Jun 2019



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Hospitality Experience Supervisor

  • Sep 2017 - Sep 2018

  Delivering a Professional, Customer Focused and Efficient Service across Cleaning and Catering. Ensure the Efficient Operational Delivery of the Hospitality Service at Ward Level. Ensuring all team members are working with efficient standards and delivering quality level of service to patients. Delivering a Professional, Customer Focused and Efficient Service across Cleaning and Catering. Ensure the Efficient Operational Delivery of the Hospitality Service at Ward Level. Ensuring all team members are working with efficient standards and delivering quality level of service to patients.



University Club of UWA

• Perth, Australia

• Catering Supervisor

  • Jun 2015 - Sep 2017

  Progressed through a series of promotions, culminating in responsibility for the food and beverage department. Supervise a team of 8-12 staff, and team leaders. Contributions:  Demonstrated Outstanding Customer Service and dedication to clients, as evidenced by repeated promotions throughout tenure.  Proven Team-Forming and Motivational Skills and have delivered commitment among the team to perform the required goals.  Assisting in formalizing Staff Training, ensuring maximum efficiency of the department and perform on the job coaching as required.  Ensure all functions are operating at a high standard and client’s needs are being met. Show less



Eden Cafe

• United States
• Hospitality
• 1 - 100 Employee

• Cafe Manager

  • Dec 2010 - Apr 2015

  Managed daily operations of the Café on regular basis. Contributions:  Designed and Implemented Documentations which kick start proper procedures required for Full New Business Set -ups  Played key role in delivering sales increase through superior performance against objectives in Sales, Profitability, Customer Service, Operations, Quality Control and Staff Developments.  Wrote comprehensive Policies, Procedure, and Operational Employee Handbook.  Boosted Staff Performance through Improved Training and Accountability.  Facilitated support for Café Owner and F&B staff in regard to Operational Concepts, and Menu Concepts.  Prepare Rostering/Schedules and ensured full staffing for all shifts. Show less



Crowne - formally Burswood Entertainment Complex

• Burswood, Western Australia, Australia

• Service Manager

  • Jul 2005 - Mar 2009

  Organised and efficient Banquet Service Manager with proven track record of Improving Customer Service by raising standards and expectations. Demonstrated skills in managing staff of up to 50+, and excelling in staff development and training. Demonstrated Outstanding Customer Service and Dedication to Clients, as evidenced by repeated promotions throughout tenure. Attained Service Captain (2006 – 6 months) Attained High duties (2006 – 4 months) Attained Service Manager (2007 – 2009 Show less