Engagement Manager

• Aug 2021 - Present

Be the first point of contact in supervising client’s projects.Oversee implementations while planning projects more effectively, identify interdependencies between tasks in ongoing projects.Supervise dedicated teams for specific clients’ projects, their progress, as well as plan timelines of allocation for each specific team member.Track project progress, issues and risks, as well as collect data on follow up internal resolution timelines.Enhance morale and build productivity within dedicated teams for better and more efficient execution of tasks and projects.Attend daily scrum meetings with clients and dedicated team members. Show less

Technical Support Expert

• May 2020 - Aug 2021

Advanced knowledge on Avature portal/templates cases.2+ years of experience with Portal/templates matters handling, and troubleshooting (Tools & Technologies: Kibana, GIT, Sublime, among others).2+ years of experience handling Avature platform.Among my duties, I'm in charge of providing guidance and assist tech support specialists on:- Identifying, reproducing, classifying, and reporting system and functional issues, and redirecting them to the appropriate team.- Having a fluent communication with customers, while keeping them updated on the state of their tickets.- Monitoring the ticket process until the issue is solved, as well as verifying results in the compromised instance, in accordance to the client's needs.- Making sure issues are solved within the shortest possible timeframe.As a senior member of the Technical Support team, my responsibilities are also:- Delivering training material regarding portal/templates cases, in order to facilitate tickets handling.- Monitoring team's metrics to ensure that the team is compliant with SLA.- Coordinating the resolution of highly complex tickets as well as organizing preventing measures involving several teams. Show less

Technical Support Specialist

• May 2018 - May 2020

Responsibilities:- Identify, reproduce, classify, and report system and functional issues, and redirect them to the appropriate team.- Having a fluent communication with the customers, keeping them updated on the state of their tickets.- Monitoring the process until the issue is solved, and verify results in the compromised instance- Making sure issues are solved within the shortest possible timeframe.- Solving configuration-related issues, and inform customers if and how they can solve these issues themselves in the platform’s UI and by sharing best practices with them.- Providing support in English and Spanish. Show less

Secretaria de dirección bilingüe - Asistente de Legales

• Jun 2015 - Jan 2020

Pasante de verano

• Jan 2015 - Apr 2015

Pasante de verano en R&D para Foods Retail Local. Asistencia al grupo de R&D, carga de datos de productos. Traducciones de informes internos. Pasante de verano en R&D para Foods Retail Local. Asistencia al grupo de R&D, carga de datos de productos. Traducciones de informes internos.

Profesora suplente inglés

• Jun 2014 - Dec 2014

Clases de inglés a 4to grado,, 5to grado, 5to grado (bilingüe), 6to grado, 6to grado (bilingüe) y 7mo grado bilingüe. Clases de inglés a 4to grado,, 5to grado, 5to grado (bilingüe), 6to grado, 6to grado (bilingüe) y 7mo grado bilingüe.

Profesora suplente de inglés

• Jun 2014 - Jun 2014

Clases de inglés a dos divisiones de 4to grado Clases de inglés a dos divisiones de 4to grado

Traductora ingl/esp - Eng/Spa Translator

• Sep 2010 - Jan 2012

Traducciones de diferentes juegos online: Goodgame Café, Goodgame Mafia, Goodgame Farmer, Goodgame Fashion, Goodgame Disco Traducciones de diferentes juegos online: Goodgame Café, Goodgame Mafia, Goodgame Farmer, Goodgame Fashion, Goodgame Disco