Experience

ROYALBLUE EXECUTIVE SERVICES LTD

• Italy
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service and Compliance Manager

  • Oct 2021 - Present



NHS Professionals

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Advisor

  • Jan 2021 - Oct 2021



AZZURRA GROUND HANDLING SERVICES LIMITED

• Retail Office Equipment
• 1 - 100 Employee

• Passenger Handling Services Area Manager

  • Dec 2016 - Sep 2019

  • Managing operational and administrative aspects of Passenger Services including recruitment and training • Ensure a consistent delivery of high performance standards within the constraints of the service level agreement of customer airlines • Maintaining working practices, including health and safety standards within the Company policies • Monitoring staff performance, whilst also identifying rostering and planning needs • Implementing budgetary control • Ensuring the department follows a consistent Human Resources process, relevant to company policies • Making sure that policies and procedures are always implemented, in line with customer airline requirements



Azzurra Ground Handling Services

• Passenger Service Supervisor and Trainer

  • Apr 2015 - Nov 2016

  • To train both new and existing employees in Passenger Services procedures and Departure Control systems in accordance with training programmes, company and airline manuals• Provide assistance to Training Manager in order to help identify , develop and introduce new training initiatives within the department

• Passenger Service Supervisor

  • Aug 2013 - Apr 2015

  • Supervise and co-ordinate daily Passenger Services activities, whilst ensuring a safe and effective operation and an on-time performance• Monitor and communicate day to day operational plans• Oversee staff and brief/de brief in relation to the delivery of customer service, standards and procedures• Liaise and co-ordinate with customer airlines • Prepare reports

• Passenger Service Agent

  • Oct 2012 - Aug 2013

  Responsible for the administrative and customer service of travellers. Meeting the needs and safety requirements of passengers and airport personnel. Assisting customers before and after a flight. Provide support for other airline personel including airline crew and security.Handle baggage claims, deal with customer inquiries, assist with passengers with special needs and perform a number of other customer service-related functions. Undertake administrative support duties, including checking in customers using airline computer software and programs.



Alitalia Compagnia Aerea Italiana SpA

• Passenger Service Agent

  • Sep 2007 - Oct 2012

  • Responsible for the administrative and customer service of travellers. • Meeting the needs and safety requirements of passengers and airport personnel. • Assisting customers before and after a flight. • Provide support for other airline personnel including airline crew and security. • Handle baggage claims, deal with customer inquiries, assist with passengers with special needs and perform a number of other customer service-related functions. • Undertake administrative support duties, including checking in customers using airline computer software and programs.