Experience

Laos Mood Travel

• Lao People's Democratic Republic
• Travel Arrangements
• 1 - 100 Employee

• Co-Founder & Guest Experience Manager

  • Jun 2022 - Present

• Co-Founder and Chief Program Advisor

  • Oct 2010 - Aug 2022



Exotissimo Travel Laos

• Leisure and MICE Sales Manager

  • Dec 2008 - Sep 2010

  Main tasks included: • Supervision of a team of 7 sales consultants for all English-speaking accounts around the world (B2B) • Prioritizing the dispatching of the requests • Key point of contact for all regional sister offices – I am a team-minded person who enjoys taking on responsibility • Controlling the quotes before fares are communicated • Ensuring proposals are sent in line with the company’s standards • Managing the production of annual brochures for key accounts • Mentoring and coaching the sales team so there is maximum cohesion • Dealing with and reporting HR matters of my department to GM • Coordinating with Production Department for the planning of staffs inspection trips, plus was the link to the rest of the team to ensure that sales consultants were up to date with the products, services and novelties Laos has to offer • Occasionally escorting and coordinating some important inspection and “real” groups, notably the MICE ones • Specialist in MICE (especially incentive travel), Luxury FIT, “Classic” FIT, GIT ad hoc groups and series bookings Show less



GREEN DISCOVERY Laos

• Lao People's Democratic Republic
• Travel Arrangements
• 1 - 100 Employee

• Sales & Operations Manager

  • Sep 2006 - Oct 2008

  Duties included: • Managing a team of 5 sales consultants • Replying to the internet inquiries – B2C – building the rapport with (potential) clients – responsible for converting inquiries into sales • Then, once rapport was created, dispatching the requests to sales people and following up when necessary • Controlling of the quotes and correspondences before they were communicated to clients • Responsible for the production of Green Discovery’s annual production to be displayed on website and internally • Mentoring and coaching the sales team so there is maximum cohesion • Dealing with and reporting HR matters of my department to Director • Surveys on the ground for risks assessments (due to the nature of the outdoor and adventurous activities proposed) • Greeting clients passing by Vientiane and doing some customer care • Occasionally escorting and coordinating some important inspection and “real” groups • Specialist in adventure FIT and small group tours “off the beaten paths” around Laos Show less



Exotissimo Travel Laos

• Travel Consultant

  • Jan 2001 - Aug 2006

  I started off my career in the travel industry as a driver for 2 years. I drove guests while on tour and gained some experience by being an active observer. I also developed a good sense of customer care. Then, thanks to my English language skills and will, I moved on to a Sales Consultant position at the travel agency department of the company, having to deal with clients in direct: both expatriates living in Laos and walk-in clients. At the time, I was also taking care of some clients in direct who contacted us via our website. Either with requests for Laos-only or also having to combine with regional destinations like Vietnam, Cambodia, Thailand and Myanmar. So, I have a good command of the essential destinations and points of interest in the region around Laos. I developed a great sense of confidence in myself and an acute ability to identify what people like, want and can afford to match and even exceed their expectations! Show less