Experience

MHMarkets

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Customer Service

  • Mar 2022 - Present

  Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing products inside and out so that you can answer questions. Processing forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Show less



UNFOREX

• Ho Chi Minh City, Vietnam

• Assistant Director

  • Jul 2021 - Nov 2021

  Assist in developing and implementing plans and goals for the department Work with the director to coordinate and supervise daily operations Ensure compliance with regulations and internal policies Monitor attainment of objectives Undertake staffing responsibilities (hiring, training, evaluating etc.) Assist in budgeting and monitoring expenses Maintain scheduling of events and represent the company when needed Create reports and submit them to the director or other executives Fulfill duties as assigned by the director Show less



LiteFinance Official

• Saint Vincent and the Grenadines
• Financial Services
• 100 - 200 Employee

• Introducing Broker

  • Dec 2019 - Jun 2021

  Identify, introduce and close prospective market participants for alternative Contact prospective clients and develop sales presentations for groups, industry associations or commercial commodity producers and end users. Follow up with prospects to introduce and educate new client Define, measure and grow investor opportunities and assets Thrive in high activity environment via out bound scheduling, calling, and client servicing via proprietary technologies and vendor software Show less



VPBank FC

• Ho Chi Minh City, Vietnam

• Sales Employee

  • Sep 2016 - Apr 2019