Experience

Aquion Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Renewal Support Specialist

  • 2022 - Present



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Customer Care Specialist

  • Jan 2022 - Sep 2022

  - Excellent knowledge of the Bank's products and services to meet customers' identified financial needs and cross-sell. Identify and complete account-based maintenance inquiries at customers’ request - Actively working towards resolving customer inquiries and/or complaints in a prompt, professional, and caring manner. Organize, action, and follow up on own daily work and delegated tasks - Actively working towards resolving customer inquiries and/or complaints in a prompt, professional, and caring manner. Organize, action, and follow up on own daily work and delegated tasks - Proactively identify opportunities to better serve customers by demonstrating a high level of product knowledge gained through participation in ongoing training. - Extensive understanding of the risk environment and understanding of my role in ensuring that I adhere to the company’s obligations. Significantly being proactive in raising issues and working collaboratively for a resolution. Show less



JD Sports Australia & New Zealand

• Australia
• Retail
• 400 - 500 Employee

• Sales Representative

  • 2021 - 2022

  - Effectively assist customers with queries, and process sales, returns, and gift vouchers. - Assist department managers and share extensive product knowledge with customers. - Work under the guidance and support of store manager and overall team to achieve KPIs and targets. Successfully ad-hoc tasks as required and upkeep store presentation. - Deal directly with company customers by telephone or electronically across all channels, including but not limited to Afterpay, Paypal, and social media. - Follow company communication procedures, guidelines, and policies. Record details of inquiries, comments, and complaints in the appropriate systems. Handle and resolve customer complaints, and follow up to ensure resolution. - Respond to requests with a knowledgeable and helpful approach. Additionally, help fulfill customer orders via multiple channels and systems to ensure orders are complete. Show less



David Jones

• Australia
• Retail
• 700 & Above Employee

• Sales Representative

  • 2018 - 2020

  - Responsible for generating revenue demonstrated through KPI achievements. - Responsible for training and mentoring new employees to increase team building. The training involved upskilling an individual’s customer service skills and product knowledge. - Applying my bilingual attribute to effectively deliver a broader range of communication to consumers, increasing sales opportunities. - Effective in assessing and resolving employee conflicts resulting in the completion of tasks. - Responsible for maintaining and supporting other parts of the business during managerial absences. - - Demonstrated the outstanding delivery of results through customer feedback. - Establishing the importance of each task of employees, motivating and supporting them towards completion. - Qualifying the right individuals to upsell products generates higher individual sales growth. Resulting in receiving bonuses in monthly payslips. Show less



Hive Gaming

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Event Coordinator

  • 2017 - 2019

  - Responsible for planning and establishing a checklist, confirming all delegated tasks are completed before the deadline. Successfully coordinating events from start to finish. - Determine that run-sheets are going forward, identifying if any circumstances occur to be dealt with immediately. - Organizing weekly team meetings on behalf of my team leader, aiming to assess for barriers that may affect the completion of tasks. - Prepared research event stats, material, and content for the master of ceremonies. - Responsible for communicating with all participants registered for the event and making weekly announcements online. Maintaining successful ongoing communication with all participants. - Responsible for set up, breakdown, and maintenance of all event equipment. - Providing strong administrative support to the Event Manager and team leader. Show less