Experience

Max Grundig Klinik GmbH

• Germany
• Wellness and Fitness Services
• 1 - 100 Employee

• Bereichsleiterin Hotel & Marketing

  • Dec 2019 - Present

• Front Office Manager/Project Manager Corporate Identity/Asst. Hotel Manager

  • Nov 2017 - Dec 2019

  - Responsible for smooth processes at the front desk - Marketing Manager; responsible for collecting all data for print materials as well as conception of information material for advertising purposes in collaboration with an external marketing agency- Design, Layout and Production of an internal online newsletter- Social Media Management (Instagram, Facebook)- Coordination of and Responsibility for all on-site and off-site events, including planning all trade show appearances- Assistant Manager for the Hotel Department within the Clinic

• Leitung Rezeption (Front Office Manager)

  • Jun 2016 - Oct 2017



HotelTonight

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Team Lead

  • Jan 2016 - May 2016

• Multilingual Customer Experience Supervisor

  • Apr 2015 - Jan 2016

• Multilingual Customer Experience Agent

  • Oct 2014 - Mar 2015



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 100 - 200 Employee

• Front Office Manager

  • Dec 2009 - Dec 2011

  • Operate Front Office, Guest Services, and Valet department at a 319 room property within budgeted guidelines through effective payroll, purchasing, and expense management• Effectively lead a team of 30 employees, including recruiting, training, supervision, and performance appraisals of all staff members• Monitor guest survey scores and comments proactively as well as interact positively with guests to achieve superior level of customer satisfaction and quality• Participation in Kaizen Event as part of departmental lean program project; introducing procedures to effectively improve efficiency and productivity while sustaining continuous improvement in targeted process



Kimpton Hotels

• United States

• Front Desk Supervisor/Front Office Manager

  • Oct 2006 - Nov 2009

  • Control and analyze departmental expenses as well as payroll to ensure spending is within budget; assist with monthly variance reports• Encourage efficient and effective inter-departmental communication in order to promote teamwork within the hotel• Maintain highest guest satisfaction by training and leading Front Office staff, encouraging a “can-do” attitude, and implementing action plans in order to exceed guests’ expectations• Lead weekly WIGs meeting and monthly department meeting to address procedures, projects, and long-term goals• Recruit, hire, train, and retain employees for Front Office department to maintain high level of guest satisfaction and encourage Kimpton Moments