Experience

Vanguard Claims Administration

• United States
• Insurance
• 1 - 100 Employee

• Property Examiner

  • Jun 2018 - Present

  Property Examiner for excess & surplus lines property claims for London-based underwriting syndicates. Property Examiner for excess & surplus lines property claims for London-based underwriting syndicates.



CJW Associates, A Sedgwick Company

• Orlando, Florida Area

• Account Manager

  • Oct 2017 - Jun 2018

  Account Manager for excess & surplus lines property claims for London-based underwriting syndicates. Concentration in CAT volume claims for Irma and Hawaii volcanoes. Experience with high value Caribbean properties. Account Manager for excess & surplus lines property claims for London-based underwriting syndicates. Concentration in CAT volume claims for Irma and Hawaii volcanoes. Experience with high value Caribbean properties.



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Senior Claims Representative

  • Mar 2017 - Oct 2017

  Claims handler for Residential Property line of business. Oversees all aspects of claims handling from structural to ALE. Manages claims for all perils as well as large losses. Experience with CAT generated volume levels. Claims handler for Residential Property line of business. Oversees all aspects of claims handling from structural to ALE. Manages claims for all perils as well as large losses. Experience with CAT generated volume levels.



Sedgwick

• Insurance
• 700 & Above Employee

• Claims Examiner, QBE Property Team

  • Jun 2016 - Mar 2017

  Manage diary of complex claims including large loss fires over $100K.Oversee all aspects of claim management including structural repairs, contents loss, and additional living expenses.De-escalate upset insureds as required and problem solve disputes.

• Claims Representative, QBE Property Team

  • Aug 2014 - Jun 2016

  Investigate and document newly assigned claims for active handlingOversee included losses through payment and complete follow-ups as necessaryFacilitate all necessary vendor relationships as neededSolve settlement disputes and scope issues as required.



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Response Adjuster

  • Sep 2011 - Feb 2014

  • Mastered multiple processes and reports including new loss set up, DOI required status letters, closed claim documents, invoice payments, and lender requests. • Served as vendor management liaison for the QBE LPH department; while doing so took ownership of the outstanding invoice project and successfully shrunk the outstanding to four months. Currently still managing invoice disputes and aged invoice issues for direct independent adjuster firm payments. • Handled all appraisal claims for Plano office adjusters. • Authored numerous desk aids for multiple processes specific to the Response Adjuster team to shorten training times. • Reviewed claims for recoverable depreciation requests for Ocwen Loan Servicing, LLC. Show less



Dallas Transfer & Terminal Warehouse

• Dalas, TX

• Administrative Manager

  • Feb 2005 - Sep 2011

  • Oversaw the implementation of new inventory management software for 330,000 sqft warehouse facility. Implementation included special provisions for large accounts, hazardous materials accounts, XML, and EDI. • Supervised day-to-day operations for small administrative office including all HR duties, vendor management, supply procurement, & direct supervision of three CSRs and a shipping/receiving desk. • Resolved escalated customer service issues as required for diverse customer base. • Oversaw the implementation of new inventory management software for 330,000 sqft warehouse facility. Implementation included special provisions for large accounts, hazardous materials accounts, XML, and EDI. • Supervised day-to-day operations for small administrative office including all HR duties, vendor management, supply procurement, & direct supervision of three CSRs and a shipping/receiving desk. • Resolved escalated customer service issues as required for diverse customer base.



Alamosa PCS

• Telecommunications
• 1 - 100 Employee

• Business Sales Support Representative

  • 2002 - 2003

  • Facilitated customer billing resolution as necessary for both large corporations and individual customers. Designed customer-driven solutions to manage and eliminate billing disputes. • Coordinated all communication and metric reporting for business sales team at Alamosa PCS. • Assisted with the editing and completion of RFP’s for new customers as required for multiple organizations. • Facilitated customer billing resolution as necessary for both large corporations and individual customers. Designed customer-driven solutions to manage and eliminate billing disputes. • Coordinated all communication and metric reporting for business sales team at Alamosa PCS. • Assisted with the editing and completion of RFP’s for new customers as required for multiple organizations.