UX/UI Designer

• Mar 2021 - Present

Customer Service Agent

• Nov 2020 - Feb 2021

I worked in the Customer Service area in this BPO, having the responsibility to take calls in English for customers from USA and Canada and giving them full assistance until their issues and concerns were totally solved. I worked in the Customer Service area in this BPO, having the responsibility to take calls in English for customers from USA and Canada and giving them full assistance until their issues and concerns were totally solved.

UX/UI Designer

• Sep 2019 - Nov 2020

L’Obtengo is a web and mobile platform where you can offer and hire services of independent workers. I was in charge of evaluating the usability and user experience of aspects and functionalities of the platform, with real users. • Planning user testing: I was in charge of creating the context and instructions to evaluate the platform, considering the aspects to be tested and the objective of its evaluation. I defined evaluation methods and tools. • Implementing user testing: After… Show more L’Obtengo is a web and mobile platform where you can offer and hire services of independent workers. I was in charge of evaluating the usability and user experience of aspects and functionalities of the platform, with real users. • Planning user testing: I was in charge of creating the context and instructions to evaluate the platform, considering the aspects to be tested and the objective of its evaluation. I defined evaluation methods and tools. • Implementing user testing: After defining the number of users and their profiles, I was in charge of call them to the place of the test, with a previous introduction of what would be. Questions or interviews were carried out before and after the test only if this was necessary and the test was implemented and videotaped. • Analyzing user testing: I was in charge of analyze all the tests implemented and tabulating the results. I made conclusions and defined what changes should be made based on them. • Based on user testing, I redesigned the corresponding aspects of the platform using Figma. Show less L’Obtengo is a web and mobile platform where you can offer and hire services of independent workers. I was in charge of evaluating the usability and user experience of aspects and functionalities of the platform, with real users. • Planning user testing: I was in charge of creating the context and instructions to evaluate the platform, considering the aspects to be tested and the objective of its evaluation. I defined evaluation methods and tools. • Implementing user testing: After… Show more L’Obtengo is a web and mobile platform where you can offer and hire services of independent workers. I was in charge of evaluating the usability and user experience of aspects and functionalities of the platform, with real users. • Planning user testing: I was in charge of creating the context and instructions to evaluate the platform, considering the aspects to be tested and the objective of its evaluation. I defined evaluation methods and tools. • Implementing user testing: After defining the number of users and their profiles, I was in charge of call them to the place of the test, with a previous introduction of what would be. Questions or interviews were carried out before and after the test only if this was necessary and the test was implemented and videotaped. • Analyzing user testing: I was in charge of analyze all the tests implemented and tabulating the results. I made conclusions and defined what changes should be made based on them. • Based on user testing, I redesigned the corresponding aspects of the platform using Figma. Show less