Experience

Lottoland

• Gibraltar
• Entertainment Providers
• 200 - 300 Employee

• CRM Executive

  • Mar 2022 - Present

• CRM Onboarding Executive

  • Jan 2021 - Mar 2022

• Junior CRM Operations Executive

  • Sep 2019 - Jan 2021

  - Email, SMS, Rich Inbox, Push messages QA.- Support theCRM executives in building media codes, links and target groups.- Provide technical support to the CRM executives.- Give recommendations on how to improve their mailers, sms, RI’s, etc.- Feedback constructively on errors made in a way that ensures that both relationship are maintained and errors do not occur



bet365

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• CRM Coordinator

  • Nov 2018 - Sep 2019

  - Pre and Post promotional analysis.- Periodic top-level summary of campaigns, performance with campaign insights.Bonus template creation and management.- Creation and distribution of different reporting for CRM, CS and Financials.- Execution of mass credits.

• European Customer Account Advisor

  • Aug 2015 - Oct 2018

  Address customer service in a timely and accurate fashion.Offer appropriate information to answer questions, troubleshooting issues and resolving complaints.Train new staff members and explained protocols clearly and efficiently.

• Customer Reward Representative

  • Jul 2013 - Aug 2015

  Offer information on products, promotions, bonuses.Achieve higher levels of proficiency in this role by providing effective advice to clients regarding products and services.Display courtesy and strong skills with all customer interactions.



Panadería Sebastián y Mary

• Manager

  • 2006 - Jul 2013

  Supervise employees, make business decisions,review sales Supervise employees, make business decisions,review sales



Residencia de mayores Virgen del Carmen

• La Línea

• Receptionist

  • Aug 2003 - Dec 2005

  Answering and directing calls, greeting visitors, receiving and sorting Mail, creating word documents, Answering and directing calls, greeting visitors, receiving and sorting Mail, creating word documents,