Defense Program Assistant

• Jan 2022 - Present

Office Administrator

• Oct 2021 - Jul 2022

. Coordinated physician order re-certifications . Coordinated services for clients including: processing of insurance pre-approvals, registering/scheduling, validating & assisting medical record operations . Developed and maintained rapport with clients, secretaries, and doctors to facilitate their scheduling/insurance needs . Edited and distributed clinical dictations, orders, and maintained clinical and administrative supplies . Created patient registration packets for patients and/or billing departments provided front office and/call center coverage Show less

Office Administrator

• Apr 2021 - Jul 2021

. Contacted and worked with clients & families to schedule them with theirappropriate doctors and clinicians. Developed and maintained rapport with clients, secretaries, and doctors tofacilitate their scheduling/insurance needs. Navigated internal and external software systems of VIP and SouthernCross insurance. Navigated and processed insurance pre-approvals for our clients. Book-keeping

Office Administrator

• Apr 2021 - Jul 2021

. Contacted and worked with clients and families to schedule them with their appropriate doctors and clinicians. Developed and maintained rapport with clients, secretaries, and doctors to facilitate their scheduling/insurance needs. Navigated internal and external software systems of VIP and Souther Cross insurance. Performed book-keeping

Emergency Medical Technician (EMT-B)

• May 2017 - Mar 2021

. Demonstrated well-informed critical decision-making skills in high-pressure situations an average of 10 times a day. . Communicated needs and actions efficiently in multi-agency operations in order to provide appropriate care for patients. . Developed and maintained rapport with patients, coworkers, and local hospital staff to facilitate efficient patient care. . Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance. . Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work early and prepared. Show less

Outdoor Adventure Coordinator and Leader

• Nov 2014 - Jun 2018

. Worked directly with co-workers, OA management, SJSU Recreation Department, and San Jose State University to plan, develop, and coordinate inclusive adventure events for student and non-student clients . Received 6 weeks of training and certification from SJSU Outdoor Adventures to represent brand, explain technical skills, and guide clients through various outdoor adventures . Promoted and lead outdoor adventure programs for young adult and company team events . Kept detailed records of clients' needs, concerns, and sign-ups to document updated meetings and manage inventory . Encouraged client and co-worker feedback to improve standard practice guidelines in an attempt to boost overall quality of client experience and confidence in SJSU lead adventures Show less

Fire Prevention Inspector & EMT-B

• Oct 2015 - Mar 2016

. Worked with Great America's customers to understand and provide for medical needs with exceptional service . Performed various administrative functions, including assessing all buildings for fire safety code requirements, filing paperwork from my inspections, and bookkeeping . Worked with Great America's customers to understand and provide for medical needs with exceptional service . Performed various administrative functions, including assessing all buildings for fire safety code requirements, filing paperwork from my inspections, and bookkeeping

Emergency Medical Technician (EMT-B)

• Jul 2013 - Oct 2015

. Monitored patient status during ambulance transport and transfer . Demonstrated strong commitment to quality care through continuous training and development . Started work at 3 AM and operated equipment and ambulance with another EMT partner for 12 hours a day, transporting patients from as far as San Francisco to Bakersfield . Developed a strong work ethic and independent decision making skills . Monitored patient status during ambulance transport and transfer . Demonstrated strong commitment to quality care through continuous training and development . Started work at 3 AM and operated equipment and ambulance with another EMT partner for 12 hours a day, transporting patients from as far as San Francisco to Bakersfield . Developed a strong work ethic and independent decision making skills

Intern of Finance and Administration

• Aug 2011 - Aug 2013

. Performed various administrative functions, including filing paperwork, delivering/sorting mail, managing service calls, and bookkeeping . Supervised and taught newly hired colleagues entering into the Finance & Admin internship position . Managed Excel spreadsheets for government invoices & payroll . Performed various administrative functions, including filing paperwork, delivering/sorting mail, managing service calls, and bookkeeping . Supervised and taught newly hired colleagues entering into the Finance & Admin internship position . Managed Excel spreadsheets for government invoices & payroll