Vanessa S.

Process Improvement Project Manager at Dallas Afterschool
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas-Fort Worth Metroplex, US
Languages
  • Sign Languages Limited working proficiency
  • English -

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Credentials

  • Online CPR/AED and First Aid Combo Course
    American Red Cross
    Aug, 2021
    - Nov, 2024

Experience

  • Dallas Afterschool
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Process Improvement Project Manager
      • Jul 2020 - Present

      Design systems and procedures to identify efficiency and effectiveness opportunities to ensure consistency in continuous improvements in organization processes and tools Implement the use of Qualtrics to capture the demographics of over 1200 students per year Build organizational capacity in Early Childhood -Out of School Time Workforce (ECOST). Offering higher wages, high quality training, college credit and benefits to future ECOST employees Improve and maintain effectiveness by creating new approaches and techniques to substantiate the quality of programing for community Stakeholders Manages the implementation of a comprehensive assessment and evaluation system to include curriculum evaluation assessment of resident performance and instructional evaluation Identify issues in efficiency and implement improvements for assigned company projectsCheck production output according to grant specificationsCollect, monitor and evaluate project key performance metrics and develop project status reports to organization leadership.Oversee the Student Outcomes Project in Partnership with SMU-CORE, Big Thought & DISD for the Expanding Learning Information System (ELIS) Data management of Partner Relationship in the Salesforce system.Advises and assists personnel: ensures the management of changes; proposes solutions to achieve objectives; facilitates the implementation of continuous-improvement projects Literacy Project Management for low-performing sites, implementing DIBELls, RISE and Voyager as resources for literacy improvement.Staff Supervisor for Literacy Tutors, overseeing their training, coaching and logics.

    • Research Associate
      • Nov 2018 - Jul 2020

      Lead complex, technology automation project impacting the work of multiple teams.Conducted organizational studies and evaluationsCollected and managed raw data within Salesforce and Aperture Rating SystemAnalyze and report on internal quality data collection to assist in decision making or assessing progress to goals Analyze over 2100 student SEL assessment data to 40 program sites/organizations Collecting, entering, and managing raw data within Salesforce and Aperture Rating SystemGuide program staff in accessing and interpreting social-emotional assessment dataAnalyze and report on internal quality data collection to the PQI team in decision making or assessing progress to goalsDisseminate assessment data to program sites/organizationsSupport the creation and improvement of internal processes for Research and Evaluation team

  • Just Say YES
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Operations Manager
      • Jun 2018 - Oct 2018

      Nonprofit finance, IT, HR, Program Development, System Integration, Maintain office services by organizing office operations and procedures; controlling correspondence; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Auction Coordinator for 2018 Celebration Gala. Annual Donor Event Coordinator for North Texas Giving Day, Year End campaign and Annual CelebrationSupervise budget, calendar and events for Peer to Peer programManage all aspects of the donor database, including data entry for prospects solicited and gifts/donations received for all campaigns and programs.

    • Office Manager/ Donor Relation Manager
      • Mar 2018 - Jun 2018

      Maintain office services by organizing office operations and procedures; controlling correspondence;reviewing and approvingsupply requisitions; assigning and monitoring clerical functions.· Auction Coordinator for 2018 Celebration Gala.· Manage all aspects of the donor database, including data entry for prospects solicited and gifts/donations received for allcampaigns and programs.· Utilize and maintain the DonorPerfect database, including contact management and reporting function.· Partner with Bookkeeper to report financial outcomes, to verify receipts and pledges, and to develop future goals forfundraising.

  • Shared Housing Center, Inc.
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Internship-Case Manager
      • Nov 2017 - Mar 2018

      Co-creator of college prep course for homeless youth, maintain office supplies, answer phones, donation intake/follow up, Assistant Volunteer Coordinator, case management regarding transitional housing for women with children. Co-creator of college prep course for homeless youth, maintain office supplies, answer phones, donation intake/follow up, Assistant Volunteer Coordinator, case management regarding transitional housing for women with children.

  • NBCUniversal
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Branch Service Coordinator
      • May 2015 - Oct 2017

      Project Manager of Office remodel.Handle reconciliation of domestic and Canada banking dailyCollections on Film rentals for both Universal and Focus features Research cash discrepancies for Domestic Universal and Canada UniversalProcess and applicator for all funds receivable.Account manager for multiple Universal circuits. Project Manager of Office remodel.Handle reconciliation of domestic and Canada banking dailyCollections on Film rentals for both Universal and Focus features Research cash discrepancies for Domestic Universal and Canada UniversalProcess and applicator for all funds receivable.Account manager for multiple Universal circuits.

  • American Honda Motor Company, Inc.
    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Senior Account Analyst
      • May 2013 - May 2015

      Research and reconciliation of all bank items Assist in the clearing of all outstanding items within CASS and Access.Process check requisitions for National Service Center and Regional officesExperience in Oracle, People Soft Admin tester of database updates and processesHandled training for all new incoming staff within the department.Served as team lead in supervision of work load and training.

    • Account Analyst
      • Jun 2011 - May 2013

      Open and distribute mail for National Service Center• Backup Mail distributor for the National Service Center• Processed payments, payoffs and work queues• Processed Paper and Paperless Lease extensions• Experienced in processing daily reconciliation of posting• Served on Honda’s Spirit Committee 2011-2012

  • Select Staff
    • United States
    • Staffing and Recruiting
    • 100 - 200 Employee
    • Customer Accounts/ BANKRUPTCY SUPPORT SPECIALIST
      • Aug 2010 - Jul 2011

      Contingent worker for American Honda Financial Services in various departments• Handled high volume calls minimum 65 calls a day • Electronically filed on PACER secured and unsecured proof of claims for chapter 13• Case management of Charged off Chapter 7 and 13 accounts• Managed multiple databases and document customer files• Input/Organize daily invoices for Bankruptcy department• Experience with billing, payment and collections• Assisted in drafting/redrafting legal documents • Notate, assign and follow up on urgent cases and customer concerns• Vehicle Title Maintenance • Market New lease specials for those customers looking to re-lease a new vehicle

  • University of North Texas
    • United States
    • Higher Education
    • 700 & Above Employee
    • ADMINISTRATIVE ASSISTANT
      • Mar 2008 - Aug 2010

      Performed Administrative functions for the Advising Center• Managed multiple databases and documented student files to maintain better service for students• Coordinated the gathering of information and preparation of schedules, reports, and analyses. • Organized, assigned, trained, and supervised the work of student assistants and/or hourly employees• Provided oral and written interpretations of policies and procedures • Case management of Probation and Suspended students.• Orchestrated/facilitated Probation and Suspension Prevention workshops for academic declining students• Created/ implemented new forms and procedures for the department to inform perspective students and businesses

  • YMCA of Metropolitan Dallas
    • United States
    • Non-profit Organizations
    • 300 - 400 Employee
    • Customer Service Representative
      • Jun 2004 - Mar 2008

      Initiated superior, high quality customer service in a fast-paced environment.• Assisted in the maintenance of a customer management database.• Received inbound calls and supported clients by initiating critical-thinking and problem solving techniques. • Assisted in YMCA annul fundraising Partner’s campaign • Participated in community outreach and services with the organization Initiated superior, high quality customer service in a fast-paced environment.• Assisted in the maintenance of a customer management database.• Received inbound calls and supported clients by initiating critical-thinking and problem solving techniques. • Assisted in YMCA annul fundraising Partner’s campaign • Participated in community outreach and services with the organization

Education

  • University of North Texas
    Bachelor of Science (B.S.), Criminal Justice
    2006 - 2008

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