Experience

Malibu Beach Inn Hotel and Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Apr 2019 - Present



Goodnite Inn

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Oct 2016 - Mar 2019

  • Assure the readiness of the reception area and have all front desk activities fully operational • Handle phone reservations, comfirm previously-made reservations, as well as cancel reservations • Check in guest accurately completeting appropriate forms and documents • Assist in dealing with customer complaints in an effective and courteous manner • Ensure a comfortable and pleasant stay for guest as well as accommodating them to their needs • Inform customers about payment methods and verifiying their credit card data • Preform all checkout tasks which include making sure the room is vacant, billing is correct, and room is left in good condition • Inform housekeeping when rooms have been vacant and are ready for cleaning • Input house keeping report into the system and update which rooms were serviced and which were not. • Follow up with guest about their stay and inform them we are at their service 24/7 Show less