Vanessa Potusek

Content Publisher at Glass Canvas
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Vancouver Metropolitan Area, CA
Languages
  • English Full professional proficiency

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Bio

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Credentials

  • Serving it Right
    Responsible Service BC
    Sep, 2020
    - Nov, 2024

Experience

  • Glass Canvas
    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Content Publisher
      • Jun 2023 - Present

      I help our Behold and Proclaim platforms stay up to date with recent articles. I publish curated and original articles on these platforms and share them with the Archdioceses of Vancouver and Columbus. I help our Behold and Proclaim platforms stay up to date with recent articles. I publish curated and original articles on these platforms and share them with the Archdioceses of Vancouver and Columbus.

  • Canucks Autism Network
    • Canada
    • Individual and Family Services
    • 1 - 100 Employee
    • Support Worker
      • Sep 2022 - Present

      I provide 1-1 and 2-1 support for autistic individuals of various ages. I help them to participate in our swim and active/ multisport programs. I provide 1-1 and 2-1 support for autistic individuals of various ages. I help them to participate in our swim and active/ multisport programs.

  • Self Employed
    • United States
    • 700 & Above Employee
    • Behaviour Interventionist
      • Jun 2021 - Present

      I have worked with a variety of clients on the spectrum and my experience is centred on school-aged children. Under the guidance of a BCBA, I have implemented PECS, leisure programs, social skills training, ABA therapy, and academic tutoring. I have worked with a variety of clients on the spectrum and my experience is centred on school-aged children. Under the guidance of a BCBA, I have implemented PECS, leisure programs, social skills training, ABA therapy, and academic tutoring.

  • Glass Canvas
    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Tilma Technician/ Client Support Intern
      • May 2022 - Aug 2022

      I worked closely with the client-services team to respond to support requests for our software, Tilma. I answered customer questions and communicated solutions via email and phone. I directed them to the help articles that I had updated during the summer. The main part of my job as a Tilma Technician was to migrate data from old parish and school websites to our Tilma Platform. I also trained our new hires in data migration and customer support as our company grew. I am also exposed to the other departments at GC. I work with our developer team to QA new software updates before they are deployed. I assist in editing our articles on Proclaim and Behold, curating content for our readers. Show less

  • Élections Canada | Elections Canada
    • Canada
    • Government Administration
    • 700 & Above Employee
    • Registration Officer
      • Aug 2021 - Sep 2021

      I assisted in the process of the 2021 Federal Election. I helped people register as new voters, checked electors' identification, and counted the ballots at the end of the night. I assisted in the process of the 2021 Federal Election. I helped people register as new voters, checked electors' identification, and counted the ballots at the end of the night.

  • Statistics Canada | Statistique Canada
    • Canada
    • Government Administration
    • 700 & Above Employee
    • Enumerator
      • May 2021 - Jul 2021

      I captured addresses and dropped off letters inviting residents to complete their census questionnaire online. I followed up with respondents by calling or visiting people in my area to complete a census questionnaire. Finally, I shipped the completed questionnaires and entered my data. I captured addresses and dropped off letters inviting residents to complete their census questionnaire online. I followed up with respondents by calling or visiting people in my area to complete a census questionnaire. Finally, I shipped the completed questionnaires and entered my data.

  • Wings
    • Langley, British Columbia, Canada
    • Hostess Server
      • Aug 2020 - Nov 2020

      I answered phone inquiries to schedule and confirm reservations, recorded takeout orders and responded to service questions. Additionally, I supported management by training and mentoring new hires. My duties included managing daily card and cash transactions by maintaining payment records and investigating irregularities. During high traffic hours, I supported serving staff, food runners, and bartenders. I answered phone inquiries to schedule and confirm reservations, recorded takeout orders and responded to service questions. Additionally, I supported management by training and mentoring new hires. My duties included managing daily card and cash transactions by maintaining payment records and investigating irregularities. During high traffic hours, I supported serving staff, food runners, and bartenders.

  • Bootlegger
    • Canada
    • Apparel & Fashion
    • 100 - 200 Employee
    • Customer Relationship Management Manager
      • Jun 2020 - Aug 2020

      As the Customer Relationship Representative for the store, I executed strategies to foster better customer service and promote a positive and engaging environment for all. I tracked every associate's sales goals as well as collaborated with the District Area Manager to promote the sales of our loyalty cards. If an associate was behind on their sales, I personally mentored them and gave them strategies to improve.

    • Shift Manager
      • Aug 2019 - Jun 2020

      I enhanced operations and boosted efficiency through employee training, coaching and creating work assignments. I took initiative in supervising and training the customer service team members to provide exceptional service, driving retention and satisfaction. My tasks included managing the store Instagram account in addition to completing thorough opening, closing and shift change functions to maintain operational standards each day.

    • Keyholder
      • May 2019 - Aug 2019

      I became responsible for opening and closing the store, as well as tracking store financials.

    • Sales Associate
      • Jan 2019 - May 2019

      I was thouroughly trained in our products and I surpassed my daily sales goals. I worked as a cashier, a brand advisor, as well as strived to keep the store tidy.

    • Sales Associate
      • Nov 2018 - Jan 2019

      I enhanced our client's experiences during the Holiday season by greeting them upon entry and following up with them. I worked to make personal connections with my customers as well as direct them to our products.

  • ALDO Group
    • Canada
    • Retail
    • 700 & Above Employee
    • Retail Cashier
      • Jul 2018 - Nov 2018

      I managed store financials by depositing cash and tracking associate sales goals. I used my product knowledge and sales expertise to help customers find specific products, answer questions and offer product advice. In addition, I monitored sales events, added new merchandise and rang up purchases. I managed store financials by depositing cash and tracking associate sales goals. I used my product knowledge and sales expertise to help customers find specific products, answer questions and offer product advice. In addition, I monitored sales events, added new merchandise and rang up purchases.

Education

  • Simon Fraser University
    Bachelor of Arts - BA, Psychology
    2019 - 2024
  • Fleetwood Park Secondary

Community

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