Experience

MVC Group

• Italy
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Online sales and customer service coordinator

  • Jun 2020 - Present

  • Drive best customer experience to MVC websites: managing consumers’ issues, questions or complaints through Hubspot CRM• Managing any specific issue related to customers’ orders such as returns, refunds, shipping etc.• Drive a CS team to respond to customers’ demands in the fastest possible time while maintain the highest quality standard• Manage the invoicing and administrative function of the DTC department• Report to the management any specific issue related to the effectiveness of the customer service and proactively drive a solution for it Show less

• Online sales and customer service

  • Feb 2019 - Jun 2020

  • Drive best customer experience to MVC websites: managing consumers’ issues, questions or complaints through any available channel (email, chat, phone)



Bar l'Aroma all'Angolo

• Lamon

• Barista

  • Feb 2018 - Feb 2019



Luxottica

• Italy
• Luxury Goods & Jewelry
• 700 & Above Employee

• Magazziniere

  • Mar 2015 - Sep 2015