Vanessa Pocholle
Collection & Payable Specialist - FR, ES, BENELUX & LATAM at The Mind Hub Company- Claim this Profile
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Français Native or bilingual proficiency
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Espagnol Full professional proficiency
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Anglais Limited working proficiency
Topline Score
Bio
Agostina Isaurralde
Tuve y tengo actualmente la oportunidad de trabajar con Vanessa. Es una persona que me enorgullece, porque con ella hemos construido un nuevo departamento codo a codo. Desde construir una relación profesional propicia para que todos estos cambios se den, establecer una confianza y un apoyo para enfrentar momentos de trabajo bajo presión, hasta planificar y pensar en nuevos procesos que optimicen el día a día y mejoren nuestros resultados. Es una persona que tiene muy marcado el trabajo por objetivos y valora el trabajo en equipo.
Laura Largerie
Je travaille avec Vanessa depuis quelques mois, elle est très professionnelle et très rapide dans la gestion de ses tâches. Elle est toujours prête à rendre service ou à nous aider si besoin. Elle est très appréciée des clients.
Agostina Isaurralde
Tuve y tengo actualmente la oportunidad de trabajar con Vanessa. Es una persona que me enorgullece, porque con ella hemos construido un nuevo departamento codo a codo. Desde construir una relación profesional propicia para que todos estos cambios se den, establecer una confianza y un apoyo para enfrentar momentos de trabajo bajo presión, hasta planificar y pensar en nuevos procesos que optimicen el día a día y mejoren nuestros resultados. Es una persona que tiene muy marcado el trabajo por objetivos y valora el trabajo en equipo.
Laura Largerie
Je travaille avec Vanessa depuis quelques mois, elle est très professionnelle et très rapide dans la gestion de ses tâches. Elle est toujours prête à rendre service ou à nous aider si besoin. Elle est très appréciée des clients.
Agostina Isaurralde
Tuve y tengo actualmente la oportunidad de trabajar con Vanessa. Es una persona que me enorgullece, porque con ella hemos construido un nuevo departamento codo a codo. Desde construir una relación profesional propicia para que todos estos cambios se den, establecer una confianza y un apoyo para enfrentar momentos de trabajo bajo presión, hasta planificar y pensar en nuevos procesos que optimicen el día a día y mejoren nuestros resultados. Es una persona que tiene muy marcado el trabajo por objetivos y valora el trabajo en equipo.
Laura Largerie
Je travaille avec Vanessa depuis quelques mois, elle est très professionnelle et très rapide dans la gestion de ses tâches. Elle est toujours prête à rendre service ou à nous aider si besoin. Elle est très appréciée des clients.
Agostina Isaurralde
Tuve y tengo actualmente la oportunidad de trabajar con Vanessa. Es una persona que me enorgullece, porque con ella hemos construido un nuevo departamento codo a codo. Desde construir una relación profesional propicia para que todos estos cambios se den, establecer una confianza y un apoyo para enfrentar momentos de trabajo bajo presión, hasta planificar y pensar en nuevos procesos que optimicen el día a día y mejoren nuestros resultados. Es una persona que tiene muy marcado el trabajo por objetivos y valora el trabajo en equipo.
Laura Largerie
Je travaille avec Vanessa depuis quelques mois, elle est très professionnelle et très rapide dans la gestion de ses tâches. Elle est toujours prête à rendre service ou à nous aider si besoin. Elle est très appréciée des clients.
Credentials
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Certificat de Sécurité et Sauvetage
Air FranceOct, 2006- Nov, 2024
Experience
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The Mind Hub Company
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Spain
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Internet Publishing
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1 - 100 Employee
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Collection & Payable Specialist - FR, ES, BENELUX & LATAM
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Feb 2021 - Present
Payment Accounting: Recording and managing payments made by customers. Recovery of Old and Outstanding Debt: Handling the recovery of old and outstanding debts. Experience and Knowledge in Due Dates, Guarantees, Claims, and Collections: Possessing expertise and experience in payment deadlines, guarantees, claims, and debt recovery processes. Management of Non-Payments and Delinquency: Managing cases of non-payment and delinquency, with a focus on customer retention. Proposal of Plans: Proposing plans and strategies to address non-payment and delinquency situations. Legal Management (French Market): Handling the legal aspect, including sending formal notices to debtors in the French market. Administrative Sales Management in France, Spain and LATAM: Validating, creating, and modifying contracts, managing cancellations, payments, and changing payment methods. Customer Service: Assisting customers with their payments, resolving billing or installment-related queries. Commercial Recovery Actions: Taking commercial actions to recover customers who have fallen into delinquency and reintegrate them into the system. Deactivation Cost and Collection of Dues: Generating costs associated with service deactivation and collecting outstanding dues. Notification of Collection Situations: Informing customers about payment issues or errors and following up until payment is completed. Activation and Deactivation of Customers: Activating accounts of customers who have made payments and deactivating those with outstanding payments. Recovery of Delinquent Customers: Conducting commercial actions to recover customers with delinquency. Management of Customers to Assign and Unassign: Handling customer accounts that need to be assigned or unassigned based on their payment statut. Establishment of the PAYMENT/COLLECTION department in collaboration with my coordinator. Creation of procedures (training and management of unpaid debts) implemented in the database and CRM). Show less
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Webhelp
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Ecommerce Customer Service Lead - RETURN/BANKING | MANGO
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Apr 2017 - Feb 2021
Managed logistics incidents: SLA monitoring, returns, lost orders, refund processing, credit issuance, and reshipping.Specialized in marketplaces LA REDOUTE, ZALANDO, and payment platforms: PAYPAL, BILLPAY, KLARNAX.Built, trained, and managed a team of 20 agents responsible for PayPal order payment issues.Tracked the team's KPIs against objectives and provided recommendations.
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Ecommerce Customer Service Executive | MANGO
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Apr 2016 - Apr 2017
Managed customers requests and after-sales follow-up (logistics,guarantees, refunds)Solved tickets in Salesforce according to SLAsTraining of new agents
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FCM Travel France
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France
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Travel Arrangements
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100 - 200 Employee
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B2B Acount Executive - Business Travel
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Nov 2015 - Apr 2016
Managed clients requests on Traveldoo (Expedia Group), KDS &AeTM platforms Updated clients solution according to needs, travel policy andtechnical configuration Administrated user interface: creation, modification & deletion ofcustomer profiles Onboarded and trained new clients Managed clients requests on Traveldoo (Expedia Group), KDS &AeTM platforms Updated clients solution according to needs, travel policy andtechnical configuration Administrated user interface: creation, modification & deletion ofcustomer profiles Onboarded and trained new clients
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Bouygues Telecom
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Telecommunications
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700 & Above Employee
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Bouygues Telecom Club Agent - Retail Stores
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Nov 2013 - Jul 2015
Followed up multi-perimeter retail stores & real estate maintenance Monitored sales, administration processes & technical incidents Supported stores requests Followed up multi-perimeter retail stores & real estate maintenance Monitored sales, administration processes & technical incidents Supported stores requests
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Completel
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France
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Telecommunications
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100 - 200 Employee
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Key Account Manager - Prelitigation
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Sep 2009 - Feb 2012
Areas: West, Southwest & whole country for indirect sales andpublic markets Collaborated with sales engineers to schedule meetings Managed orders & contracts: validation, modification, cancellation Managed billing and collection incidents Areas: West, Southwest & whole country for indirect sales andpublic markets Collaborated with sales engineers to schedule meetings Managed orders & contracts: validation, modification, cancellation Managed billing and collection incidents
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SCT TELECOM
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Telecommunications
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100 - 200 Employee
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Key Account Manager - Legal Department / Prelitigation
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Jul 2008 - Aug 2009
Processed clients letters and calls to increase loyalty Managed contracts, records & modifications Follow up appointments, prejudices and recovery: calculations andexpenses resulting from breach of contract Processed clients letters and calls to increase loyalty Managed contracts, records & modifications Follow up appointments, prejudices and recovery: calculations andexpenses resulting from breach of contract
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SFR Business
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France
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Telecommunications
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700 & Above Employee
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Account Manager - Sales & Invoicing
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Jun 2004 - Jun 2008
Managed B2B clients portfolio (EDF and public markets), billing, portability, activations &suppression Ran pilot tests in close collaboration with sales representatives Provided technical and administrative support, order verification,registration and contract modifications Managed B2B clients portfolio (EDF and public markets), billing, portability, activations &suppression Ran pilot tests in close collaboration with sales representatives Provided technical and administrative support, order verification,registration and contract modifications
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Education
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2000 - 2003
Université Paris 1 Panthéon-Sorbonne
Bachelor's degree, Droit -
1997 - 2000
Lycée Jean-Baptiste Corot
High School Diploma
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