Experience

Oliobits

• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jul 2022 - Present

  Dover, Delaware, United States - Administer project management initiatives from conception through creation, implementation, and management. - Coordinated project management activities and resources with project managers. Assisted with setting project milestones and timelines. - Designed flow charts and business process descriptions related to business processes. - Automated progress reports and monitoring dashboards within Jira to assess efficiency. - Developed and managed the team’s Jira and Confluence… Show more - Administer project management initiatives from conception through creation, implementation, and management. - Coordinated project management activities and resources with project managers. Assisted with setting project milestones and timelines. - Designed flow charts and business process descriptions related to business processes. - Automated progress reports and monitoring dashboards within Jira to assess efficiency. - Developed and managed the team’s Jira and Confluence instance. Show less



Navy Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Cyber Security Analyst I

  • Sep 2018 - Jul 2022

  Vienna, Virginia, United States - 24/7 incident response of Cyber Security events and incidents for security violations. - Streamlined the new hire onboarding process allowing new hires to be up and operational within a week. - Managed the Incident response management teams Confluence site, organized and maintained the day-to-day operational documentation, improving content identification. - Created documentation and Confluence templates for all implemented procedures. - Developed standard operation procedures to… Show more - 24/7 incident response of Cyber Security events and incidents for security violations. - Streamlined the new hire onboarding process allowing new hires to be up and operational within a week. - Managed the Incident response management teams Confluence site, organized and maintained the day-to-day operational documentation, improving content identification. - Created documentation and Confluence templates for all implemented procedures. - Developed standard operation procedures to reflect current processes and procedures. strengthening team synergy and comprehension. - Developed workflows within Confluence to automate the tracking and support document development and changes for functional and business specifications. Show less



M&T Bank

• United States
• Financial Services
• 700 & Above Employee

• CyberSecurity Operations Defense Analyst III

  • Jul 2018 - Sep 2018

  Millsboro, Delaware - Assisting in the development of the Cyber Security Operations Center. Providing advice and guidance in maintaining and implementing IT security policies and procedures. - 24/7 incident response of Cyber Security events and incidents for security violations. - Streamlined the onboard and new hire process and documentation, allowing new hires to be up and operational within a week. - Managed the CSOC SharePoint site, organized the repository for standard operating procedures… Show more - Assisting in the development of the Cyber Security Operations Center. Providing advice and guidance in maintaining and implementing IT security policies and procedures. - 24/7 incident response of Cyber Security events and incidents for security violations. - Streamlined the onboard and new hire process and documentation, allowing new hires to be up and operational within a week. - Managed the CSOC SharePoint site, organized the repository for standard operating procedures, maintained day to day operational documentation, improving content identification

• Security Event Analyst

  • Dec 2014 - Jul 2018

  Millsboro, Delaware - Assisting in the development of the Cyber Security Operations Center. Providing advice and guidance in maintaining and implementing IT security policies and procedures. - Responsible for the continuous 24/7 monitoring and assessment of Cyber Security events and incident for security violations. - Work closely with other infrastructure support teams and engineering staff to provide advanced-level support services and upkeep of the core security products and platforms used within the… Show more - Assisting in the development of the Cyber Security Operations Center. Providing advice and guidance in maintaining and implementing IT security policies and procedures. - Responsible for the continuous 24/7 monitoring and assessment of Cyber Security events and incident for security violations. - Work closely with other infrastructure support teams and engineering staff to provide advanced-level support services and upkeep of the core security products and platforms used within the Cyber Security Operation Center. - Develop and monitor matrixes used in evaluating performance in the accomplishment of IT goals and objectives in the statement of work. - Promote awareness of security violations and issues to upper management and other infrastructure teams to ensure security policies are being implemented and to guarantee the protection of information transmitting to the organization, within the organization, and from the organization to outside entities.

• Network Analyst I

  • Sep 2011 - Dec 2014

  Millsboro, Delaware - Responsible for the operational support and 24/7 continuous monitoring of the networking infrastructure. - Monitored and evaluated the development, configuration, installation, and maintenance of networked systems and performed network configuration management functions. - Served as point of contact for first level problem triage and resolution for over 4000 routers, switches and network devices and 13000 circuits for both production and disaster recovery environments. - Supported… Show more - Responsible for the operational support and 24/7 continuous monitoring of the networking infrastructure. - Monitored and evaluated the development, configuration, installation, and maintenance of networked systems and performed network configuration management functions. - Served as point of contact for first level problem triage and resolution for over 4000 routers, switches and network devices and 13000 circuits for both production and disaster recovery environments. - Supported Asset Management activities; use of asset control systems, life cycle management, inventory, consumable inventory controls, and asset disposal.

• Workflow Automation Support Specialist

  • Jan 2010 - Sep 2011

  301 West 11th street wilmington delaware 19801 - Responsible for the development, troubleshooting and maintenance of vital SQL reports via Crystal Reports for various business analysts. - Utilized Microsoft Access and database knowledge to analyze and clean up data for database migrations. - Leveraged technical writing skills to develop processes for support duties. - Worked closely with internal customers, upper management, engineering staff and other infrastructure support teams to provide advanced-level support… Show more - Responsible for the development, troubleshooting and maintenance of vital SQL reports via Crystal Reports for various business analysts. - Utilized Microsoft Access and database knowledge to analyze and clean up data for database migrations. - Leveraged technical writing skills to develop processes for support duties. - Worked closely with internal customers, upper management, engineering staff and other infrastructure support teams to provide advanced-level support services. - Utilized the development life cycle to gather information for the creation of new report requirements and expectations.