Team member

• Mar 2023 - Present

Front of house

• Sep 2021 - Mar 2023

Main responsibilities involves approaching to guests with a high standard of customer service. Maintaining a high level of communication with colleagues to maintaining a satisfactory timekeeping in al sections of the hotel. Managing complaints and requests during busy times. Assists with events booked, providing a satisfactory service with food requests and drinks. Main responsibilities involves approaching to guests with a high standard of customer service. Maintaining a high level of communication with colleagues to maintaining a satisfactory timekeeping in al sections of the hotel. Managing complaints and requests during busy times. Assists with events booked, providing a satisfactory service with food requests and drinks.

Keyholder

• May 2021 - Sep 2021

As a temporary job, I was given the responsibility open and close council installations for events and meetings. I also managed any complains and problems customer might have with council installations and booking requirements while maintaining a high standard of customer service. As a temporary job, I was given the responsibility open and close council installations for events and meetings. I also managed any complains and problems customer might have with council installations and booking requirements while maintaining a high standard of customer service.

Retail Salesperson

• Feb 2019 - Aug 2020

Maintain a high level of customer service to maintain social distancing on the shop floor. Working alongside colleges to maintain safe distancing when customers entering the shop and leaving. Manage and solve any complaints and request of customers. Maintain a high level of customer service to maintain social distancing on the shop floor. Working alongside colleges to maintain safe distancing when customers entering the shop and leaving. Manage and solve any complaints and request of customers.

Receptionist

• Apr 2020 - Jul 2020

Quarantine hotel receptionist Main responsibilities included a high level of customer service while keeping social distancing. and ensuring customers where satisfied with the service, as well as managing complaints. Ensuring a high level of communication was maintained with guests to provide them with updated of their quarantine. Quarantine hotel receptionist Main responsibilities included a high level of customer service while keeping social distancing. and ensuring customers where satisfied with the service, as well as managing complaints. Ensuring a high level of communication was maintained with guests to provide them with updated of their quarantine.

Chef

• Apr 2017 - Jun 2019

Main responsibilities involved maintaining a high level of hygiene in the installations of the restaurant following the company guidance. Maintaining a high level of management due to working with deadlines and, adapting to different work enviroment when required travelling to London area, which has lead me to become more adaptable and transferrable. Keeping a high standard of FIFO system all times, following the company guidance and training provided. I also have developed a high level of communication by working under pressure to ensure timing policy was maintained. Show less