Vanessa Ofuafor

Product Support Specialist at IAF SAWII
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Credentials

  • Agile Virtual Experience Program
    Cognizant
    Jul, 2023
    - Nov, 2024
  • Agile Virtual Experience program Participant:
    JPMorgan Chase & Co.
    Jul, 2023
    - Nov, 2024
  • Product Managment
    Faith Entrepreneurship & Employability Scheme
    Jan, 2023
    - Nov, 2024
  • CUSTOMER RELATIONSHIP MANAGEMENT
    Alison
    Nov, 2022
    - Nov, 2024
  • Microsoft Office 365
    Alison
    Aug, 2022
    - Nov, 2024
  • COMMUNICATION SKILLS
    Udemy
    Sep, 2020
    - Nov, 2024
  • PROJECT MANAGEMENT FOUNDATION
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • TIME MANAGEMENT
    Udemy
    Aug, 2019
    - Nov, 2024
  • Health, Safety, and Environment
    Effective Consult and Resources Development
    Feb, 2019
    - Nov, 2024
  • Occupational and environmental safety and health 1, 2,3
    World Safety Organization
    Feb, 2019
    - Nov, 2024

Experience

  • IAF SAWII
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Product Support Specialist
      • Jul 2022 - Present

      • Encourage and support process improvement initiatives identified by team members. • Managed client information databases to facilitate advertising and sales. • Analyzing customer issues and recommending solutions to improve efficiency or solve problems. • Communicating with customers to gather information about their needs and expectations regarding the product or service • Coordinating with engineers or other specialists to determine the cause of a problem and develop a solution • Trained users and junior support staff in proper use of software and web. • Assist business /product owner in product delivery feedback • Work collaboratively with cross-functional teams to resolve complex customer’s issues • Use company's troubleshooting resolution tree to evaluate technical problems and find solution Show less

  • Enterprise Business Info Systems (EBIS)
    • Nigeria
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Contact Center Agent
      • May 2022 - Jun 2022

      Contacting customers for invitation of physical verification for government program Contacting customers for online database verification for government program Contacting customers for invitation of physical verification for government program Contacting customers for online database verification for government program

  • Simon Finance
    • Lagos State, Nigeria
    • Customer service and support
      • Nov 2021 - Apr 2022

      Contacting customers to make collections Responsible for outbound and inbound calls Giving customers information needed to pay into company's account discuss with customers to work out overdue payment options Answer questions and make payment arrangement Contacting customers to make collections Responsible for outbound and inbound calls Giving customers information needed to pay into company's account discuss with customers to work out overdue payment options Answer questions and make payment arrangement

  • Best Start International
    • Port Harcourt, Rivers, Nigeria
    • Secretary/Receptionist
      • Sep 2019 - Oct 2020

      Manage student database Maintain student record Raise requisition form Give administrative support to teachers Provide parents with school information Receive and make official call social media handler Manage student database Maintain student record Raise requisition form Give administrative support to teachers Provide parents with school information Receive and make official call social media handler

  • Petro-Drill Global Concepts
    • Nigeria
    • Oil and Gas
    • 1 - 100 Employee
    • Administrative Assistant/Secretary
      • Sep 2018 - Sep 2019

      Answer and direct phone calls Prepare daily and annual reports Proving general support to visitors Handling office task such as typing, scanning, creating documents e.t.c. Creating folders and sending of mails General administrative work Answer and direct phone calls Prepare daily and annual reports Proving general support to visitors Handling office task such as typing, scanning, creating documents e.t.c. Creating folders and sending of mails General administrative work

  • Del Computers
    • Benin City, Edo, Nigeria
    • Customer Service Attendant
      • Nov 2017 - Mar 2018

      Creating document for customers (letters, Resumes, Theses, projects, deeds etc) training and supervising of new training General administrative work Creating document for customers (letters, Resumes, Theses, projects, deeds etc) training and supervising of new training General administrative work

Education

  • University of Benin
    Bachelor of Arts - BA, International Studies and Diplomacy
    2014 - 2017

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