Sales Representative

• Mar 2023 - Present

Assistant Store Manager

• Sep 2021 - Feb 2023

Customer Service Representative

• Aug 2020 - Sep 2021

Processed eCommerce orders Ran the Live Chat Answered warranty claims and sent out RMA parts Answered phones Kept track of RMA parts inventory Kept track of office inventory Posted on Instagram and Facebook Edited user manuals and website content Wrote website content Processed eCommerce orders Ran the Live Chat Answered warranty claims and sent out RMA parts Answered phones Kept track of RMA parts inventory Kept track of office inventory Posted on Instagram and Facebook Edited user manuals and website content Wrote website content

Customer Service Representative

• Oct 2019 - Sep 2020

Assisted customers on the sales floor in selecting books based on their genre interests, as well as lifestyle products Cashed out customers Replenished merchandise Processed customer pick up orders Assisted customers on the sales floor in selecting books based on their genre interests, as well as lifestyle products Cashed out customers Replenished merchandise Processed customer pick up orders

Production Coordinator

• Feb 2018 - Oct 2019

Booked template schedule for builders Booked Install schedule for builders Answered customer inquiries via email and phone Entered in orders based on builder purchase orders Entered in orders for box stores i.e. Ikea, Home Depot, Home Hardware, Lowes Created excel spreadsheets to aid in purchasing materials for countertop fabrication Scheduled builder services Visited builder sites to meet with site Superintendents and tour the locations where countertops would be installed Attended industry trade shows with the sales team to network with clients Show less

Social Media Coordinator & Office Assistant

• Feb 2017 - Feb 2018

Developed company social media strategy Executed social media strategy on company platforms Created graphics and scheduled posts for the following platforms: Twitter, Facebook, Pinterest and Instagram Monitored platform engagement Reception coverage Answered and directed inbound calls Filing Mail distribution Ordered supplies Preparation of proposals Scheduled couriers Scanning and faxing of documents Outbound calls to prospective clients (business development) Updated company client database (Sage CRM) Assisted in account payable and receivable duties Data entry Tracked all social media data (engagement, impressions, click throughs etc.) Show less

Marketing Content Manager & Social Media Strategist

• Mar 2016 - Jan 2017

Created SEO based blog postsRan social media platforms Connected with bloggersUpdated website product listCreated marketing and social media strategiesDaily website maintenanceAnswered CallsDigital marketing Disseminated website contentTracked website traffic and sources

Digital Marketing Specialist

• Sep 2015 - Mar 2016

Worked on and helped create marketing campaignsRan the companies social media platformsDisseminated website contentTracked website traffic and sources

Sales And Marketing Specialist

• Nov 2015 - Nov 2016

Worked with artisans at their booths to help sell products creating relationships with new customers Sold products such as baked goods, hot sauce, glassware and greeting cards Worked four different booths over the course of each show I worked three seasons, two winter shows and a spring show, assisting in sales at the same four booths Each show ran for 1 week Worked with artisans at their booths to help sell products creating relationships with new customers Sold products such as baked goods, hot sauce, glassware and greeting cards Worked four different booths over the course of each show I worked three seasons, two winter shows and a spring show, assisting in sales at the same four booths Each show ran for 1 week

Reception Administrative Assistant

• Sep 2014 - Sep 2015

Answered and directed incoming calls Ordered and kept a record of office supplies Sent general faxes and emails both internally and externally Processed client credit card payments Caseware entry (client billing database) Generated clients invoices Sorted and distributed mail Reconciliation of company visa (excel) Typing letters, invoices etc. Assembled financial statements and tax returns Issued waybills for couriers Daily filing and scanning Primary contact with building maintenance Contacted companies in regards to account payable issues Assembled working paper files Experience in all general office duties Show less

Warranty Management & eCommerce New Customer Management

• Sep 2013 - Sep 2014

Primary contact for warranty issues and inquiriesTrained on Laser, Shockwave and Ultrasound clinical and patient grade unitsTechnical writer for product manualsAided in editing company catalogsAided in writing company policiesValidated eCommerce new customer accountsSupported company trade showsMy duties also included order entry , invoicing, credit notes, processing return forms etc.Modelled products for company catalog and flyers

Customer Service Representative

• May 2013 - Sep 2013

My duties included order entry, invoicing, credit notes, and processing return formsProcessed customer payments (cash and credit)Primary contact with distributorsModelled products for company catalog and flyers

Corporate Account Manager

• Jun 2011 - May 2013

Inside sales Prospecting for potential clients Cold calling Preparing quotes Acquiring bid pricing Coordinated shipping schedule Configuring servers Finding IT solutions for individual business infrastructure Followed up on account payments Consolidated invoices Created contracts for credit approval Completed training in managing accounts, Microsoft, HP, Lenovo, IOGEAR and a number of other manufacturers to better understand their vision for the future of the IT industry Show less

Event Coordinator

• Mar 2010 - Dec 2012

Called clients booking culinary demonstrations Assisted running the company trade show booths at Canadian bridal shows around Ontario, collecting client data Called clients booking culinary demonstrations Assisted running the company trade show booths at Canadian bridal shows around Ontario, collecting client data

Fundraiser

• Feb 2009 - Feb 2010

Raised money for the Red Cross, Sick Kids and other local charities going door to door in different neighbourhoods around Ontario Raised money for the Red Cross, Sick Kids and other local charities going door to door in different neighbourhoods around Ontario

Inventory Specialist & Style Specialist

• Feb 2007 - Feb 2009

Received stock in the backroom preparing new arrivals to be put out on the sales floor Assisted customers on the sales floor, creating their personal style and creating outfits for special occasions Assisted the store merchandiser in setting up floor plans and dressing store mannequins In charge of the company look book and educating style specialists on all the new, upcoming styles Cashing out customers Received stock in the backroom preparing new arrivals to be put out on the sales floor Assisted customers on the sales floor, creating their personal style and creating outfits for special occasions Assisted the store merchandiser in setting up floor plans and dressing store mannequins In charge of the company look book and educating style specialists on all the new, upcoming styles Cashing out customers

Customer Service Representative

• Aug 2006 - Feb 2007

Electronics specialist, assisting customers on the sales floor Trained in the connections centre, selling cell phones and setting up cell phone plans through Rogers, Bell and Telus Trained on the key cutting machine, making copies of keys for customers Electronics specialist, assisting customers on the sales floor Trained in the connections centre, selling cell phones and setting up cell phone plans through Rogers, Bell and Telus Trained on the key cutting machine, making copies of keys for customers

Companion

• Mar 2005 - Dec 2006

I was a companion to a young woman with Spina Bifida We did activities together such as reading, art, word searches, crosswords, homework I accompanied her on outings I was a companion to a young woman with Spina Bifida We did activities together such as reading, art, word searches, crosswords, homework I accompanied her on outings