Vanessa N.

Business Analyst at Ebix Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU
Languages
  • English Native or bilingual proficiency

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Bio

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5.0

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Anna Ching

I had the privilege of working with Vanessa for the last 10 years. During this time, we worked on multiple projects related to IT system replacements and business process improvements. She has exceptional customer service and built a great rapport with all different stakeholders. She is proactive, responsible, technically capable with a very high attention to detail. She is an invaluable asset to any team or company she's with.

LinkedIn User

Vanessa is a team player who is always ready to assist and to take full responsibility of a task assigned to her. A real professional with a great work ethics!

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Credentials

  • ITIL v3 Foundation Certificate
    EXIN
    Aug, 2008
    - Oct, 2024
  • AgileBA Practitioner
    APMG International
    Feb, 2018
    - Oct, 2024
  • AgileBA Foundation
    APMG International
    Feb, 2018
    - Oct, 2024

Experience

  • Ebix Australia
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Analyst
      • Dec 2019 - Present
  • Make It Cheaper
    • United Kingdom
    • Utilities
    • 1 - 100 Employee
    • Business Process Analyst
      • Aug 2018 - Nov 2018
  • QBE Insurance
    • Australia
    • Insurance
    • 700 & Above Employee
    • Process Change Lead
      • Aug 2016 - Dec 2017

      Responsible for managing process governance (Change/Desktop Procedure DTP Governance & Incident Management), ensuring effective performance and operational management of processes, promoting risk awareness and risk management, building and maintaining stakeholder relationships as well as engaging a range of stakeholders to support and implement changes.

    • Business UAT Coordinator (secondment role)
      • Jun 2015 - Aug 2016

      Responsible for test planning, scoping and testing of UAT (User Acceptance Testing) and PVT (Post Validation Testing) with relevant Subject Matter Experts (SME), Business Managers and IT as well as coordinating UAT execution and PVT. Supported and assisted the Business in the coordination and management of implementation of enhancements to systems and building and maintaining stakeholder relationships to ensure business requirements are met during UAT.

    • Business Analyst
      • Oct 2011 - Jun 2015

      Responsible for eliciting and documenting requirements to meet business needs, business and systems analysis, solution design, scoping and writing test plans, system testing and UAT (User Acceptance Testing), post implementation support, delivering application/system outcomes using SDLC methodology (Software Development Life Cycle), and small-scale IT project management. Built and maintained strong stakeholder relationships as well as facilitated stakeholder workshops.

  • CUNA Mutual Australia
    • Australia
    • Insurance
    • Operations Support Team Leader
      • Jun 2007 - 2011

    • Analyst Programmer
      • Apr 2001 - Jun 2007

  • Fiji National Provident Fund
    • Commercial Real Estate
    • 1 - 100 Employee
    • Senior Computer Programmer
      • 1999 - 2000
  • University of the South Pacific
    • Fiji
    • Higher Education
    • 700 & Above Employee
    • Software Assistant
      • 1998 - 1999

Education

  • University of Auckland
    Bachelor of Science (B.Sc.), Computer Science
  • Marist Sisters College, Woolwich, Sydney
    1989 - 1990
  • Saint Thomas High School, Lautoka, Fiji Islands
    1985 - 1988

Community

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