Vanessa Leclercq

Global Customer Service Manager at PDC EUROPE
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Contact Information
us****@****om
(386) 825-5501
Location
France, FR
Languages
  • French Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
  • Portuguese Professional working proficiency
  • Italian Limited working proficiency
  • Vietnamese Limited working proficiency

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Experience

  • PDC EUROPE
    • France
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Global Customer Service Manager
      • Jan 2016 - Present

      - Customer Service strategy definition and implementation.- Team management.- Costs analysis.- Sales analysis.- Key Accounts management.- Machines Factory Acceptance Test.- Company representative in international trade fares.- Customer experience analyst.- Legal and Regulatory watch (customs and international contracts)

    • Customer Service Assistant
      • Dec 2005 - Dec 2015

      - Spare parts: quotations, order acknowledgements, suppliers sourcing, manufacturing follow up.- Service calls: quotations, business trips organization.- Machines and tooling parts: order acknowledgements, communication between PDC and the Customer at each project milestone.- Finance: invoicing, debt collection, settlement of bank guarantees.- Customs: Export customs formalities, monthly declarations.

  • ABX Logistics
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Imports Assistant
      • Jun 2003 - Aug 2003

      - Manage several imports lines. - Organize local and national deliveries. - Emit transportation documents. - Manage delivery incidents. - Invoicing and payment claims. - Assist sales teams. - Manage several imports lines. - Organize local and national deliveries. - Emit transportation documents. - Manage delivery incidents. - Invoicing and payment claims. - Assist sales teams.

  • ABX Logistics
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Imports Assistant
      • Jun 2002 - Aug 2002

      - Manage several imports lines. - Organize local and national deliveries. - Emit transportation documents. - Manage delivery incidents. - Invoicing and payment claims. - Assist sales teams. - Manage several imports lines. - Organize local and national deliveries. - Emit transportation documents. - Manage delivery incidents. - Invoicing and payment claims. - Assist sales teams.

  • Délégation Régionale au Commerce et à l’Artisanat de Picardie.
    • Région de Amiens, France
    • Assistant
      • Aug 2001 - Aug 2001

      Assistant of the Regional Delegate. Assistant of the Regional Delegate.

Education

  • Université de Picardie Jules Verne (UPJV)
    Master (DESS) in Foreign Languages applied to International Business (LEA), Specialized in Mediation in International Environments.
    2003 - 2004
  • Université de Picardie Jules Verne (UPJV)
    Maitrise in Foreign Languages applied to International Business (LEA)., International Business and Foreign Languages
    2002 - 2003
  • Université de Picardie Jules Verne (UPJV)
    Licence of Foreign Languages applied to International Business (LEA), International Business and Foreign Languages.
    2001 - 2002
  • Université de Picardie Jules Verne (UPJV)
    DEUG of Foreign Languages applied to International Business (LEA), International Business and Languages.
    1999 - 2001

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