Experience

Alliance Health

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• LTS Care Manager I

  • Nov 2021 - Present

  • Utilize person-centered planning methods/strategies to gather information and identify the needs of the individuals supported. • Monitor and support members with managing their overall health. • Ensures needed community-based resources and social support needs are addressed in plan. • Confirming that services are delivered as outlined in plan of care and addresses any deviations in service. • Ensure accurate/timely submission of Service Authorization Requests (SAR) for all services/supports. • Ensure all clinical documentation meet state, agency, and Medicaid requirements. • Actively collaborate with members supported and members of the treatment team to ensure development of comprehensive plan that reflects the individual’s needs and desired life goals, including mitigation strategies for all identified health/safety risks and is compliant with all 1915 (b) (c) waiver requirements.



Cardinal Innovations Healthcare

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• I/DD Care Manager

  • Oct 2014 - Nov 2021

  • Utilize person-centered planning methods/strategies to gather information and identify the needs of the individuals supported. • Educating individuals/families on exercising their rights. • Outlining the use of budgets for claims processing. • Confirming that services are delivered as outlined in plan of care and addresses any deviations in service. • Ensure accurate/timely submission of Treatment Authorization Requests (TARS) for all Cardinal Innovations-funded services/supports. • Ensure all clinical documentation meet state, agency, and Medicaid requirements. • Actively collaborate with individuals supported and members of the care team to ensure development of comprehensive plan that reflects the individual’s needs and desired life goals, including mitigation strategies for all identified health/safety risks and is compliant with all waiver requirements.



York County Board of Disabilities and Special Needs

• Programmer

  • May 2012 - Sep 2014

  • Coordinate the clinical supervision of licensed day program facility to ensure that support staff is fully trained and in-serviced to provide appropriate active treatment strategies and supervision to intellectually/developmentally disabled adults.• Ensure compliance with regulatory requirements, both state and federal, through various quality assurance practices.• Facilitate, create, implement, and monitor the Person Centered/Individual Habilitation Planning process for desired outcomes.• Track and maintain designated conference room schedules for availability and efficient use of resources.• Maintain data integrity of information entered into the State Data System.• Provide crisis intervention, as warranted.

• Direct Support Profesional

  • Jan 2011 - May 2012

  • Provided care, skills training and supervision of four (4) mentally ill and intellectually/developmentally disabled adult females in a community training home setting.• Utilized appropriate counseling skills in order to effectively manage disruptive behaviors.• Implemented Person Centered Plans.• Provided crisis intervention, as warranted.



College of Business Administration Winthrop University

• Rock Hill, South Carolina, United States

• Lab Instructor

  • Aug 2010 - Dec 2010

  • Assisted students with Microsoft Word, Excel, PowerPoint, and Access Applications. • Participated in the administration of exams and other assessments. • Created course outlines and wrote instruction and review handouts. • Encouraged and monitored the progress of individual students. • Maintained appropriate quality assurance practices to reflect student’s mastery towards progress and development. • Assisted students with Microsoft Word, Excel, PowerPoint, and Access Applications. • Participated in the administration of exams and other assessments. • Created course outlines and wrote instruction and review handouts. • Encouraged and monitored the progress of individual students. • Maintained appropriate quality assurance practices to reflect student’s mastery towards progress and development.



Social Behavior Research Lab Winthrop University

• Rock Hill, South Carolina, United States

• Survey Caller

  • May 2007 - Oct 2010

  • Administered an assortment of surveys to residents of South Carolina. • Collected data on social and political issues. • Interacted with upper management effectively on a daily basis. • Adapted to the changing environment of the call center. • Developed customer service skills and an unwavering positive attitude. • Administered an assortment of surveys to residents of South Carolina. • Collected data on social and political issues. • Interacted with upper management effectively on a daily basis. • Adapted to the changing environment of the call center. • Developed customer service skills and an unwavering positive attitude.