Speaking Examiner

• May 2019 - Present

ESL Teacher

• Sep 2016 - Nov 2020

Booking and Hospitality Planning

• Jul 2015 - Dec 2015

Vanessa is in charge of hospitality and of the services of international luxury short term rentals for tourism and business. She speaks fluently Italian, English, Spanish. She is in charge of a large portfolio of luxury properties. She mainly cares about: - planning and coordinating the resources involved in rental & services process. Arrivals and departures, sanitization, laundry changes, gardening, swimming pool maintenance also requested services such as transfers, tours etc. - property preparation and keeping the property’s alignment to quality standard guaranteed/communicated; - preparing lease agreements in language and reservation summaries based on the standards and on the terms and conditions negotiated by the guest relationship executive; - assisting and carrying forward any request performed by guest in order to ensure the maximum satisfaction and the best price; - developing and proposing local services and add-ins to increase the guest’s satisfaction during their stay in the property. I.e. arrangement of day tours, add-ins etc; - executing the emergency plan should any issue incur; - performing accounting entries and digital archiving operations related to every operation performed; - drafting the financial operation and reconciliations to settle receivables and payables towards property owners and suppliers Show less

English teacher

• Jan 2014 - Dec 2014

Educator

• Nov 2012 - Jun 2014