Vanessa Koegelenberg
Head Of Sales Operations at 2degrees- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
Afrikaans -
Topline Score
Bio
Andrew Lawrence
Vanessa (VK) is a terrific player to have on your team. VK’s strengths lie in her ability to
Michael Gaunt
Vanessa is a force of nature. She is passionate about customers and getting things done for customers . She understands the big picture yet has the attention to detail required to ensure customers actually get the service experience that is promised. And where that hasn’t happened she takes accountability to fix that for the specific customer and in the systems and process too.
Andrew Lawrence
Vanessa (VK) is a terrific player to have on your team. VK’s strengths lie in her ability to
Michael Gaunt
Vanessa is a force of nature. She is passionate about customers and getting things done for customers . She understands the big picture yet has the attention to detail required to ensure customers actually get the service experience that is promised. And where that hasn’t happened she takes accountability to fix that for the specific customer and in the systems and process too.
Andrew Lawrence
Vanessa (VK) is a terrific player to have on your team. VK’s strengths lie in her ability to
Michael Gaunt
Vanessa is a force of nature. She is passionate about customers and getting things done for customers . She understands the big picture yet has the attention to detail required to ensure customers actually get the service experience that is promised. And where that hasn’t happened she takes accountability to fix that for the specific customer and in the systems and process too.
Andrew Lawrence
Vanessa (VK) is a terrific player to have on your team. VK’s strengths lie in her ability to
Michael Gaunt
Vanessa is a force of nature. She is passionate about customers and getting things done for customers . She understands the big picture yet has the attention to detail required to ensure customers actually get the service experience that is promised. And where that hasn’t happened she takes accountability to fix that for the specific customer and in the systems and process too.
Credentials
-
Customer Service Programme
JumpShift Development LtdNov, 2019- Nov, 2024 -
Leadership Coaching
Koru Lift ProgramOct, 2019- Nov, 2024 -
Mindfulness-based Emotional Intelligence
Leadership Insights - Helen RoachMar, 2018- Nov, 2024 -
Management Fundamentals Course
SheffieldOct, 2015- Nov, 2024 -
Microsoft Excel & Power Point Level 2
AuldhouseJan, 2013- Nov, 2024 -
Successful Selling Course in South Africa
Fisher ConsultingApr, 2006- Nov, 2024
Experience
-
2degrees
-
New Zealand
-
Telecommunications
-
700 & Above Employee
-
Head Of Sales Operations
-
Feb 2022 - Present
I created a total Consumer Operations model incorporating Consumer change and customer experience. Owning Store development and compliance accountability while also leading a team to execute all end-to-end support and change activities for the Consumer sales channels, the below accountabilities and previous role combined.• Store Development - retail property refurbishments, rebranding and relocations Management• Branding requirements, point of sale and ticketing• Site identification and lease negotiations • Statement of works, financials and post implementation reviews• 3rd Party contractors and project management • Establishing a program of work for the financial year, costs and budgets• Retail store product, system and process training • Review and implementation of delivery processes• Store stock, security and heat mapping• Store Compliance processes and systems • SOX compliance and Auditing • Fixture Repairs, Maintenance and Project Management requirements
-
-
Change and Customer Experience Manager
-
Jan 2017 - Feb 2022
• Major incidents response group lead for Consumer - planned and Unplanned system outages.• Consumer all Business continuity processes lead. • Consumer COVID levels response lead.• Go to market lead for product and service launches.• Implemented systems and procedures to increase sales, resulting in 100% company target reached in 2019 and 140% in 2020.• 3PL systems and product redemption integration.• Organized daily workflow and assessed appropriate staffing to provide optimal service.• Supervised daily operation functions for change, transition and deployments to maximize customer satisfaction, employee productivity and accountability.• Developed new employees and on-going performance assessment of current employees.• Collaborated with advertising groups to create uniformity between advertising messages and retail incentives.• Prepared and implemented strategic sales growth plans for territory based on company goals and expectations.
-
-
-
Spark New Zealand
-
New Zealand
-
Telecommunications
-
700 & Above Employee
-
Spark-Design and Delivery Manager (Projects and Provisioning Workflows)
-
Aug 2014 - Oct 2016
• Increased output by 33% while reducing transactions by 47.5% for more than 3000 customers. • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels. • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels. • Led teams for end to end Complex Customer Telco projects and solutions with 31 direct reports. • Develop, integrate and automation of provisioning online systems for voice and data products. • Dashboard and order queue management. • Creating a central design and delivery hub – from solution architects to project managers, reducing queue volumes and deployment timeframes
-
-
-
Gen-i
-
Auckland
-
Spark-Dealer, Franchise & Mobile Self-Service Operations Manager
-
Dec 2010 - Aug 2014
Accountable budgeted Cost of Dealer Partners - $19M. • Accountable revenue for Franchise Partners - $35M. • Develop, integrate and implement a fully self-service mobile portal - intro packs, training, operational manuals and on-boarding of over 3000 mobile customers. • Led the operational work stream for the Mobile Enablement project that saved the company $10M per year by in-sourcing mobile services for customers. • Call centre staff (26 FTE) – queue management, capability & skills management (pertaining to the mobile side for Corp & Enterprise). • Responsible for Corporate, Enterprise and Dealer partners (including operations for the mobile call centre). • Implemented a new supply chain model, 3PL systems integration, automation and new suppliers for mobile ordering delivery. • Saved the company $11M over three years. • Eliminated downtime and maximized revenue by providing top project quality control. • Proved successful working within tight deadlines and fast-paced atmosphere. • Used coordination and planning skills to achieve results according to schedule. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Prepared a variety of different written communications, reports and documents to ensure smooth operations. • Oversaw daily operations to ensure high levels of productivity. • Resolved problems, improved operations and provided exceptional service. • Led projects and analysed data to identify opportunities for improvement.
-
-
-
RevGen
-
New Zealand
-
Advertising Services
-
100 - 200 Employee
-
Spark/Leading Edge - Business Development Manager
-
Jun 2007 - Dec 2010
• Highest Sales performer and preferred dealer supplier for Navman Wireless (Waikato). • Best Sales performer in a targeted timeframe with the highest margins for Leading Edge in Waikato 2008. • Responsible for managing a portfolio of 48 Spark NZ (Gen-I) Corporate Customers. • Communicated progress of monthly and quarterly initiatives to internal and external sales teams. • Highest Sales performer and preferred dealer supplier for Navman Wireless (Waikato). • Best Sales performer in a targeted timeframe with the highest margins for Leading Edge in Waikato 2008. • Responsible for managing a portfolio of 48 Spark NZ (Gen-I) Corporate Customers. • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
-
-
-
Wiesenhof Roastery - FMCG
-
Johannesburg Area, South Africa
-
FMCG National Sales Manager
-
Mar 2004 - Oct 2006
- Led a team of 14 - Business and Retail sales - Responsible for a target R12M - Won the biggest contract the history of the company up to that point, Kulula Airways - Led a team of 14 - Business and Retail sales - Responsible for a target R12M - Won the biggest contract the history of the company up to that point, Kulula Airways
-
-
-
FMCG Sir Juice
-
Johannesburg Area, South Africa
-
Senior Sales Representative
-
Feb 2002 - Jun 2005
- Responsible for the biggest geographical area and highest sales targets - Doubled my sales during the first two years - Responsible for training staff on products, processes and customer engagements for business and retail sector - Responsible for the biggest geographical area and highest sales targets - Doubled my sales during the first two years - Responsible for training staff on products, processes and customer engagements for business and retail sector
-
-
Education
-
2020 - 2020
Beyond
Leading Change in a Challenging Environment -
2019 - 2019
Jump Start
Koru Lift Leadership Program -
2018 - 2018
Leadership Coaching
Coaching skills -
2018 - 2018
Leadership Insights
Leadership Insights, Mindfulness-based Emotional Intelligence -
2015 - 2016
Sheffield
Managment Fundamentals Course -
2013 - 2013
Auldhouse
Microsoft Excel & Power Point Level 2 -
2005 - 2005
Fisher Consultancy cc
Simply Successful Selling Course, Distinction -
Durban North College, South Africa
Community
