Certified Veterinary Technician

• May 2021 - Present

Veterinary Assistant

• Jan 2021 - May 2021

- Performed wellness/medical examination appointments and technician appointments - Conducted client/patient intakes and reviews care plans according to veterinarian - Provided rudimentary care, including vaccine/medication administration and venipuncture - Collected and prepared specimens for in-house and out-house laboratory analysis - Prepared and fulfilled prescriptions - Maintained patient records and reminders - Assisted surgery technician and veterinarian in routine surgical procedures - Cleaned kennels and examination, treatment, and operating rooms Show less

Veterinary Assistant

• Jun 2019 - Dec 2020

- Handled standard small animals and a variety of exotics - Administered medications and treatments as instructed by veterinarian - Collected and prepared specimens for in-house and out-house laboratory analysis - Conducted in-house laboratory analysis, including blood analysis, urinalysis, and some cytologies - Filled prescriptions and maintained pharmaceutical inventory - Assisted in post-surgery care, including recording temperatures and catheter removal - Cleaned, packaged, and sterilized surgical tools and packs - Cleaned kennels and examination, treatment, and operating rooms - Maintained, stocked, and organized hospital inventory Show less

Associate

• Jun 2018 - Jun 2019

- Warmly and professional greeted customers and their pets while aiding and maintaining a high level of product knowledge - Assisted in event management, including creating both digital and physical promotional materials - Conducted in-person client consultations for pet care - Sat/walked dogs, cats, and other small animals which included walking, feeding, playtime, and medication administration where necessary - Composed company blog posts focused on pet nutrition and well-being - Proficiently checked in and stocked merchandise and created product displays Show less

Tub Attendant

• Mar 2018 - Jul 2018

- Initiated a calming and welcoming atmosphere for both dogs and their owners to set up bathing services - Tended to the bathing room to ensure organization and cleanliness - Bathed, dried, brushed, and trimmed nails for dogs following procedure for specific breeds and behaviors - Provided clients with information and advice on food and treats for their dog’s needs - Proficiently stocked and arranged merchandise - Initiated a calming and welcoming atmosphere for both dogs and their owners to set up bathing services - Tended to the bathing room to ensure organization and cleanliness - Bathed, dried, brushed, and trimmed nails for dogs following procedure for specific breeds and behaviors - Provided clients with information and advice on food and treats for their dog’s needs - Proficiently stocked and arranged merchandise

Customer Care Specialist/Pet Care Provider

• Oct 2017 - Feb 2018

- Curated correspondence with customers and employees keeping with brand voice - Wrote updates to clients after visit with their animal, keeping special care to capture the mood of the visit - Initiated clear written directives to team members in the field as Manager On-Call - Booked and scheduled via online scheduling tools - Sat/walked dogs, cats, and other small animals, which included walking, feeding, playtime, and medication administration where necessary - Wrote updates to clients after visit with their animal, keeping special care to capture the mood of the visit Show less

Operations Supervisor

• Apr 2017 - Oct 2017

- Ensured peak store performance while cooperating with the rest of the management team to provide an excellent customer experience- Delegated and assigned tasks and projects to team and supervising to ensure completeness- Responsible for the organization of and accuracy of key inventory and loss prevention categories

Shift Supervisor

• Jun 2016 - Apr 2017

- Worked closely with the management team to ensure proper execution of merchandising and opening and closing procedures- Worked with store crew to delegate daily tasks- Effectively resolved customer relations issues

Photo Technician

• Aug 2014 - Jun 2016

- Provided knowledgeable assistance to customers in the photo lab- Completed digital and film photo orders in a timely and organized manner

Clerk/Cashier

• Aug 2013 - Aug 2014

- Represented company views by upholding great customer care- Proficiently stocked and arranged merchandise- Promoted sales by properly displaying sale signs and utilizing up-sell techniques