Vice President of Operations

• Sep 2021 - Present

• Leads, coordinates, and manages finance and revenue management operations, human resources, compliance, clinical, and legal operations, ensuring meeting current and future needs.• Increases volume/user retention for 675K+ enrolled users on Planned Parenthood Direct application in partnership with Senior Leadership on manufacturing plans, goals, milestones, and future product innovations.• Maximizes traffic leads by growing Affiliate customers to promote Planned Parenthood Direct app for self-pay and Medicaid throughout 40+ states and DC.• Supports company data collection, ingestion, and processing requirements by encouraging teamwork throughout organization and devising and implementing scalable solutions, assuring continuous process improvement.

Director of Operations

• Jul 2020 - Sep 2021

• Planned framework strategy by evaluating corporate analytics requirements across business functions.• Enabled more competent cross-departmental collaboration and interaction by steering re-organization and departmental changes in fast-paced environment.• Crafted, job descriptions, conducted interviews and hiring, managed training programs, and administered on-boarding, and off-boarding of all human resources, attaining internal talent development goals.• Provided company assurance regarding data security by performing four successful SOC 2 Audits and Financial Audits.

Business Operations Manager

• Jul 2017 - Jul 2020

• Enhanced operational efficiency by introducing, scoping, and directing cross-functional projects.• Developed expertise in converting team's data and business demands into specialized analysis with actionable insights by collaborating with stakeholders. • Implemented employee assessment and review processes to improve team performance.• Increased process outcomes by administering business forecasts, financial reports, and financial statements.

Business Operations Manager

• Feb 2017 - Jun 2017

• Launched online healthcare system for patients worldwide to receive services in a better way by assisting in developing a startup company.• Ensured that employees gain comprehensive benefits package by employing Professional Employer Organization for new company.• Strengthened employees’ existing skills and knowledge by aiding in onboarding, training, and developing staff and vendors.• Directed tasks, risks, progress, and communication with operations, engineers, and key stakeholders by leveraging Smartsheets and Pivotal tracker project management tools.

Project Manager

• Aug 2015 - Feb 2017

• Gained and managed financial resources to resolve various issues by negotiating project changes and simultaneously scheduling tasks to adjust resources across multiple projects.• Guaranteed accomplishing deliverables promptly by collaborating with multiple departments and offering direction.• Assessed effect of changes on project timeline and modified project plans accordingly.• Coordinated with stakeholders to eliminate risks without compromising project timelines.

Administrative Manager

• Aug 2014 - Aug 2015

Sexual and Reproductive Health Educator

• Jan 2012 - Aug 2014

Customer Service Representative

• Jan 2012 - Jul 2012

Patient Care Coordinator

• Jan 2014 - Aug 2014