Experience

Remox
• United States
• Software Development
• 1 - 100 Employee
• Customer Service Consultant

  • Mar 2022 - Present


Al Ansari Exchange

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• • Dec 2011 - Jan 2022

  • Provide fast, excellent and error free remittance services to customers from published timing of the branch in a very professional way• Deal with all customer complaints and find suitable solutions or inform and follow up such complaint with Customer Care Cell in Head Office.• Monitor and balance the cash account based on the number of transactions made.• Exchange and Give currency rate/information as required by the customers

• • Jan 2012 - Nov 2015

  • Ensures Branch staff members to always comply with relevant AML procedures provided.• Updates the branch staff members with all the circulars and memorandums from Head Office.• Provide adequate and necessary information whenever required to Head Office, Administration Office or various departments of the company.• Collect all supporting documents for the transactions conducted and arrange for keeping them in files as per the uniform filing system of the company.• Forward stationary requisitions in Admin/HQ and ensure the availability of adequate stationeries in the branch. Show less

• • 2012 - 2015

  • Ensures Branch staff members to always comply with relevant AML procedures provided• Updates the branch staff members with all the circulars and memorandums from Head Office• Provide adequate and necessary information whenever required to Head Office, Administration Office or various departments of the company• Collect all supporting documents for the transactions conducted and arrange for keeping them in files as per the uniform filing system of the company• Forward stationary requisitions in Admin/HQ and ensure the availability of adequate stationeries in the branch Show less



Ramada Chelsea Hotel- Al Barsha, Dubai

• Hospitality
• 1 - 100 Employee

• Front Desk Officer

  • May 2010 - Nov 2011

  • Answers all incoming telephone calls in a professional and courteous manner, and routes direct calls to appropriate person • To screen each telephone call, getting the name and relevant details from the caller, before following an established protocol • Processes any paperwork or records as required such as registration cards and passports. • Attending to any guests requests and informing the concern departments Housekeeping Desk Coordinator Responsibilities: • Coordinating with Front office for releasing the rooms on time, blocking the rooms. • Posting of mini bar bills and the laundry bills • Coordinating with the engineering for all the maintenance rooms and for any complaints on floors and public areas. • Maintaining the allocation register, maintenance register, loan item register, lost and found register, key register etc. • Attending to guest complaints and informing the room attendants on time. • Giving the departures to the room boys on intervals. • Informing any VIP arrivals, VIP in house or any guest preferences. • Following the instructions of the Ex. House keeper. • Blocking of the room for preventive maintenance. • Giving an accurate discrepancy report. • Update the lost and found in the system and any other loan items ** Nominated as Employee of the Month for the Month of December 2010 ** Show less



Rural Bank of Malasiqui, Inc.

• • Jan 2006 - Dec 2009

  • In-charge of online rediscounting for collateral loans, specifically land titles, to the Central Bank of the Philippines and Land Bank of the Philippines (LBP) • Accountable in making payments of matured loans to the Central Bank of the Philippines and Land Bank of the Philippines (LBP)• Responsible in checking, monitoring and verifying the banks available reserves to the Central Bank of the Philippines • Responsible for making sure that client’s files and documents are complete such as disclosure, promissory note, application form, tax declaration, real estate mortgage (REM), tax receipts (RETR) & Tax Identification Number (TIN)• Responsible for computing and preparing monthly payment to Bureau of Internal Revenue for interests on deposits • Responsible for accurately preparing and generating reports, transmittals and remittances for Social Security System (SSS), and Philhealth. Show less

• • Jan 2004 - Dec 2005

  • Accepting new account opening, savings deposits and withdrawals, verifying signatures• Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.• Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.• In- charge in Western Union Transactions (Pay-out & Send-out Money Transfers)• Providing additional customer services including Cashiers Checks, Personal Money Orders, Savings Bonds, Travelers’ Cheques, Stop Payments, and Certificates of Deposits.• Balancing cash daily• Contributing to the fulfillment of department and company objectives and goals.• Accepting payments for all loan Show less