Vanessa Ho
Guest Experience Officer (Pre-opening) at The Fullerton Ocean Park Hotel Hong Kong- Claim this Profile
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Cantonese Native or bilingual proficiency
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English Native or bilingual proficiency
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Mandarin Full professional proficiency
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French Limited working proficiency
Topline Score
Bio
Sam Leong
We were warmly welcomed by Vanessa Ho from the Guest Experience team of The Fullerton Ocean Park Hotel. Her professionalism and helpfulness made not just the welcome but the entire stay a positive and memorable one for us (2 adults and 2 children). She personally took us to our room, and explained all the room's offerings and amenities. She also helped us secure a booking at the Singaporean restaurant on the 2nd floor for dinner and also recommended the Sampan tour of Aberdeen harbour during sundown. Vanessa also checked on us from time to time to ensure our stay was most comfortable and without hiccups. During checkout, Vanessa was on hand to expedite us the invoice and farewell us in person. Many, many thanks!
Sam Leong
We were warmly welcomed by Vanessa Ho from the Guest Experience team of The Fullerton Ocean Park Hotel. Her professionalism and helpfulness made not just the welcome but the entire stay a positive and memorable one for us (2 adults and 2 children). She personally took us to our room, and explained all the room's offerings and amenities. She also helped us secure a booking at the Singaporean restaurant on the 2nd floor for dinner and also recommended the Sampan tour of Aberdeen harbour during sundown. Vanessa also checked on us from time to time to ensure our stay was most comfortable and without hiccups. During checkout, Vanessa was on hand to expedite us the invoice and farewell us in person. Many, many thanks!
Sam Leong
We were warmly welcomed by Vanessa Ho from the Guest Experience team of The Fullerton Ocean Park Hotel. Her professionalism and helpfulness made not just the welcome but the entire stay a positive and memorable one for us (2 adults and 2 children). She personally took us to our room, and explained all the room's offerings and amenities. She also helped us secure a booking at the Singaporean restaurant on the 2nd floor for dinner and also recommended the Sampan tour of Aberdeen harbour during sundown. Vanessa also checked on us from time to time to ensure our stay was most comfortable and without hiccups. During checkout, Vanessa was on hand to expedite us the invoice and farewell us in person. Many, many thanks!
Sam Leong
We were warmly welcomed by Vanessa Ho from the Guest Experience team of The Fullerton Ocean Park Hotel. Her professionalism and helpfulness made not just the welcome but the entire stay a positive and memorable one for us (2 adults and 2 children). She personally took us to our room, and explained all the room's offerings and amenities. She also helped us secure a booking at the Singaporean restaurant on the 2nd floor for dinner and also recommended the Sampan tour of Aberdeen harbour during sundown. Vanessa also checked on us from time to time to ensure our stay was most comfortable and without hiccups. During checkout, Vanessa was on hand to expedite us the invoice and farewell us in person. Many, many thanks!
Experience
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The Fullerton Ocean Park Hotel Hong Kong
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Hong Kong
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Hospitality
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1 - 100 Employee
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Guest Experience Officer (Pre-opening)
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Jun 2022 - Present
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The Murray, Hong Kong, a Niccolo Hotel
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Hong Kong
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Hospitality
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100 - 200 Employee
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Guest Services Supervisor (Concierge)
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Apr 2022 - Jun 2022
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Management Trainee - Rooms
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Oct 2020 - Apr 2022
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Swire Hotels
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Hong Kong
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Hospitality
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300 - 400 Employee
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People Development Intern
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Feb 2019 - Aug 2019
• Daily assistance in hotel recruitment (making professional interview calls, contacting potential candidates via email) • Designed a new award catalog for internal staff reward programme 'Miles More' within company budget • Organized and scheduled interview bookings for colleagues on a daily basis • Preparation of contract signing materials and forms, including the printing of staff cards • Assistance in staff orientation programmes (bringing newly onboard team members on hotel tours, hotel briefing, etc.) and training workshops • Maintained smooth cross-departmental communication and Pacific Place Apartments (PPA) • Provided clear and detailed answers to staff members' queries regarding medical and health insurance • Created poster designs for special events (work anniversary cards, promotional events, etc.) • Assistance in daily administrative tasks • Daily assistance in locker repairing for team members with engineering team Show less
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Mandarin Oriental Hotel Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Reservations Intern
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Feb 2018 - Aug 2018
• Learnt to use the PMS system for searching guest profiles and merging guest tiles • Daily modification of corporate guest bookings and reservations with different contracts and special seasonal/occasional offers • Daily filing • Ensure correct guest preferences in order to satisfy and delight guests' needs • Replied to various types of guest emails • Made routing reports • Designed various posters based on MOHK's pillars • Learnt to use the PMS system for searching guest profiles and merging guest tiles • Daily modification of corporate guest bookings and reservations with different contracts and special seasonal/occasional offers • Daily filing • Ensure correct guest preferences in order to satisfy and delight guests' needs • Replied to various types of guest emails • Made routing reports • Designed various posters based on MOHK's pillars
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Swiss Hotel Management School
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Switzerland
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Higher Education
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200 - 300 Employee
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Student Trainee
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Sep 2017 - Jan 2018
• Welcome and greet students at the student cafeteria • Mise en place of the cafeteria and fine dining restaurant • Ensure the F&B outlets are tidy and clean at all times • Ensure the buffet is replenished at all times • Preparation of food in the hot and cold kitchens • Welcome and greet students at the student cafeteria • Mise en place of the cafeteria and fine dining restaurant • Ensure the F&B outlets are tidy and clean at all times • Ensure the buffet is replenished at all times • Preparation of food in the hot and cold kitchens
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Vice-Head Prefect
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Sep 2015 - Aug 2016
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Education
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2017 - 2021
Swiss Hotel Management School
Bachelor's degree, International Hospitality and Events Management -
2020 - 2021
University of Derby
Bachelor's degree, International Hospitality Management and Events -
2011 - 2017
St. Paul's Convent School
High School Diploma
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