Experience

SP Solutions Accountants and Advisors

• Accounting
• 1 - 100 Employee

• Accountant

  • Apr 2022 - Present

• Graduate Accountant

  • Dec 2020 - Apr 2022



Hume City Council

• Australia
• Government Administration
• 700 & Above Employee

• Asset Maintenance and Presentation Officer

  • Nov 2020 - Dec 2020

  - Manual and horticultural work to maintain the function and presentation of council assets, including mulching, weeding, planting, trimming and pruning. - Cleansing, graffiti and litter removal across key activity centres and hotspot locations. - Minor maintenance activities including repairs to mobile garbage bins, painting and minor repairs to street furniture and other public place assets. - Manual and horticultural work to maintain the function and presentation of council assets, including mulching, weeding, planting, trimming and pruning. - Cleansing, graffiti and litter removal across key activity centres and hotspot locations. - Minor maintenance activities including repairs to mobile garbage bins, painting and minor repairs to street furniture and other public place assets.



dnm group chartered accountants

• Australia
• Accounting
• 1 - 100 Employee

• Graduate Accountant

  • Jun 2019 - Sep 2019

  I built on my accounting knowledge to successfully complete a range of tasks, including preparation and processing of: - financial statements for various structures, including individuals, partnerships, companies and trusts; - income tax returns for various structures; and - BAS/IAS and FBT returns. In addition I took on client administration duties, liaised with the ATO, and performed other ad hoc tasks to support the team as required. I built on my accounting knowledge to successfully complete a range of tasks, including preparation and processing of: - financial statements for various structures, including individuals, partnerships, companies and trusts; - income tax returns for various structures; and - BAS/IAS and FBT returns. In addition I took on client administration duties, liaised with the ATO, and performed other ad hoc tasks to support the team as required.



Australian Taxation Office

• Australia
• Government Administration
• 700 & Above Employee

• Business Analyst

  • Nov 2016 - May 2019

  Within a small technical team, I assisted with the implementation and maintenance of telephony solutions for multiple business areas, including: - setting up and maintaining internal hotline operating hours and routing options according to business requirements, - maintenance of system profiles for individual operators, and- provision of service desk support and assistance for internal stakeholders, to ensure the telephony systems continue to meet business needs as the work environment and priorities change.My analytical and critical thinking skills were essential in assisting internal stakeholders to determine the telephony solution that best suits their business requirements.

• Communications Officer

  • Feb 2016 - Nov 2016

  This role enabled me to hone my communication skills across a wide variety of audiences and channels, as I designed, developed and delivered a range of internal communication products on behalf of business partners. Products I developed included periodic newsletters, email updates and change management communications, delivered in accordance with an overarching communication plan prepared in collaboration with stakeholders.

• Project Officer

  • Jul 2011 - Feb 2016

  This role enabled me to add project management and administration to my skill set, as well as further developing my existing communication and analytical skills. I undertook a range of research and administrative tasks to support the successful implementation of improvement projects within the organisation, including: - risk assessment and cost/benefit analysis of proposed business improvements - stakeholder liaison and relationship management, scheduling of meetings and preparation of relevant documentation- preparation of reports and documentation to support the project, including recommendation reports, implementation plans, progress updates and evaluation reports.

• Customer Service Representative

  • Jan 2007 - Jul 2011

  I applied my exceptional customer service skills to provide a range of tax-related advice and assistance to individuals, business owners, and their representatives in a high-volume, inbound contact centre. My well-developed communication skills, adherence to procedures, and the ability to anticipate and address customer needs ensured high levels of customer satisfaction throughout my interactions, which set me out as a high performer. In addition to the tax knowledge I gained, this role led to numerous opportunities within the organisation, including coaching other team members and filling various administrative positions to cover leave, owing to my strong performance and positive attitude.