Experience

Aire-Master of America, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Operations Manager

  • Sep 2021 - Present

  • Execute daily administrative support, including answering phone calls, organizing and filing documents, scheduling, and creating reports. • Supervise and communicate with technicians to ensure accurate reporting and timely services and resolve any issues or miscommunications. • Enter data from administrative forms into the computer system and develop and update spreadsheets to track, analyze and report on performance data. • Deliver best-in-class customer service while marketing and selling the company’s products and services utilizing upselling techniques. • Manage and analyze billing processes and inventory control and develop strategies to improve efficiency and profitability. Show less



American Shower Glass

• United States
• Glass Product Manufacturing
• 1 - 100 Employee

• Bilingual Administrative Assistant

  • Sep 2020 - Sep 2021

  • Utilized excellent multitasking and organizational skills to manage multiple priorities such as scheduling appointments, managing the service schedule, processing orders, and creating invoices using QuickBooks. • Communicated directly with external customers, vendors, and visitors over the phone and via email, effectively resolving problems and providing information as requested while delivering excellent customer service. • Created Excel spreadsheets to organize data and managed and maintained paper and electronic files. • Prepared correspondence, documents, and forms and received and distributed incoming mail and packages. Show less



Sparkling Faith Cleaning Services

• Administrative Assistant

  • Aug 2019 - Sep 2020

  • Assisted with the development of the business plan by researching market demand, identifying and evaluating competitors, and preparing financial, marketing, and sales projections, focused on increasing business performance. • Performed general office duties such as ordering supplies, processing purchase orders, and updating department phone lists. • Managed staff hiring, payroll, and other HR functions and created invoices for clients in QuickBooks. • Assisted with overflow work from other administrative/executive assistants as needed to support the administrative team. Show less



FTI Consulting

• United States
• Business Consulting and Services
• 700 & Above Employee

• Bilingual Executive Assistant & Office Manager

  • Aug 2015 - Aug 2018

  • Directly supported the Senior Managing Directors with routine administrative activities, including making travel arrangements, screening calls and emails, managing complex schedules, and maintaining internal systems. • Utilized Salesforce daily to update contacts, perform conflict checks, open new business matters, and prepare reports. • Worked closely with Human Resources, Finance, Marketing, and IT departments to execute internal operations. • Directly supported the Senior Managing Directors with routine administrative activities, including making travel arrangements, screening calls and emails, managing complex schedules, and maintaining internal systems. • Utilized Salesforce daily to update contacts, perform conflict checks, open new business matters, and prepare reports. • Worked closely with Human Resources, Finance, Marketing, and IT departments to execute internal operations.


Burke E. Porter Machinery
• United States
• Machinery Manufacturing
• 1 - 100 Employee
• Bilingual Executive Assistant

  • Jul 2013 - Nov 2014

Veirano Advogados
• Brazil
• Law Practice
• 500 - 600 Employee
• Bilingual Secretary

  • Nov 2006 - Feb 2013