Experience

La Nacional Corp

• United States
• Financial Services
• 1 - 100 Employee

• Director of Compliance

  • Apr 2023 - Present



MoneyGram International

• United States
• Financial Services
• 700 & Above Employee

• Manager Compliance Operation Partner

  • Sep 2019 - Mar 2023

  Responsible for the design, development and implementation of global process related with the Agent Oversight Program. Provide coaching, guidance and mentoring to other team members to ensure adecuacy of documentation on Agent’s review, remediations, mitigation of risk and service level agreement. Liaison with business unit representatives to ensure agent policies and controls are practical, efficient and workable. Ensure agent disciplinary actions are consistent with the service level agreement and risk approach. Manage the relationship with regulators, examiners and auditors including the fulfilment and delivery of information requested. Present and explain Agent Oversight Program, as well as validating the accuracy of information provided. Analyze internal and external information to gain additional intelligence regarding emerging risks. Design, document and develop remediation agreement to mitigate deficiencies identified in the program including the business readiness activities. Analyze data and metrics to validate controls, identify risks, best practices, expectations and implement changes as necessary to comply with regulatory requirements. Show less



Intermex Wire Transfer, LLC

• United States
• Financial Services
• 300 - 400 Employee

• Compliance EDD Manager

  • Jan 2016 - Sep 2019

  Provide support to the organization in evaluating the effectiveness of the Compliance Program and Governance Processes including ensuring compliance with Federal and State laws and regulations, AML, BSA, FCPA and internal policies and procedures. Implement system wide initiatives related to the Compliance Program and be responsible for program oversight, risk assessment, reports creation, communication strategy, education, training and auditing monitoring. Capture and analyze data used to detect trends that may indicate systemic risks to the organization requiring further review, assessment, root cause analysis, or follow-up. Identify instances of non-compliance, and reports activities to appropriate Committees or leadership. Lead KYC (Know Your Customers) process. Work in the OFAC list identification process. Interact with agencies to comply with States Licenses and requirements. In charge of NMLS States Reports submission. Lead the Authorized Agents and Foreign Correspondence EDD (Enhanced Due Diligence) process. Lead the Money Order monitoring process. Monitor the process and submission of CTR (Cash Transactions Report) and SAR (Suspicious Activity Report) to ensure compliance. Support the operational process of the company office in Mexico. Lead, monitor and follow-up the Risk Assessment, On-site/Off-site Program. Manage the Unusual Activities process and Fraud Report to FinCEN government agency. Lead complex projects with cross-functional teams. Show less



VAX ENTERPRISES, INC

• United States
• Manufacturing

• General Manager

  • 2014 - Jan 2016

  Directed and controlled the performance of the areas. Led strategic management while ensure respect for the rules and regulations. Introduced special management services activities, coordinate and supervise special activities. Directed personnel training. Budget Analysis. New products selection. Directed and controlled the performance of the areas. Led strategic management while ensure respect for the rules and regulations. Introduced special management services activities, coordinate and supervise special activities. Directed personnel training. Budget Analysis. New products selection.



DBA Vanessa Garcia

• Independent Consultant

  • 2012 - 2014

  Manage special projects to improve daily processes in companies departments. Producer of Sales and Marketing special events to increase market share, customer loyalty, new suppliers and sales. Worked closely with the Corporate Medicare Compliance Officer on processes and systems to monitor corporate PDP and privacy/HIPAA compliance. Developed, implemented and documented general compliance and privacy training and policies and procedures. Supported external compliance audits as directed. Coordinate Sales Events for groups of independent pharmacies and retailers. Promote and sale the exhibitor’s area in Trade Shows and Conventions. Coordinate graduation events for Private Schools. Show less



Abarca Health

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Compliance & Operation Manager

  • 2006 - 2012

  Maintain the legal and ethical integrity of the company intact through policy development, enforcement and program planning. Makes sure that all departments are complying with the state and federal rules and regulations the company upholds. Managed Cross-Functional Teams and provide trainings to workforce. Established processes to prevent, detect, and correct regulatory compliance issues associated with Medicare requirements and internal policies and procedures. Conducting audits of high risk areas to confirm operational compliance; assists in developing corrective action plans as necessary. Filing required reports and information to CMS and/or Puerto Rico Department of Managed Health Care; maintaining tracking system to manage required filings. Preparing operational departments for regulatory audits. Created quarterly and annual reports to management summarizing findings, action steps and outcomes. Participated in the annual review and update of national policies and procedures related to access to Medicare PDP. Show less



Popular

• United States
• Banking
• 700 & Above Employee

• Branch Associate

  • 2004 - 2006

  Managed all services related to the daily bank activities. Follow up on customer inquiries until final resolution. Direct sales and customer retention. Managed all services related to the daily bank activities. Follow up on customer inquiries until final resolution. Direct sales and customer retention.



Direct TV by Misty

• United States
• Entertainment Providers
• 1 - 100 Employee

• Customer Service Team Lead

  • 2000 - 2004

  Personnel supervision and performance reports. Direct Sales and daily report analysis. Follow up on customer inquiries in walk-in office and call center area. Personnel supervision and performance reports. Direct Sales and daily report analysis. Follow up on customer inquiries in walk-in office and call center area.