Vanessa Forde
Global Partner Operations Administrator at Digital Marketing Institute- Claim this Profile
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Bio
Credentials
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Specialist Diploma in Social Media Marketing
Digital Marketing InstituteOct, 2019- Oct, 2024 -
Full Clean Driving Licence
Road Safety AuthoritySep, 2016- Oct, 2024 -
Professional Diploma in Digital Marketing
Digital Marketing InstituteSep, 2016- Oct, 2024 -
Retail Management Billabong
RedSeedJan, 2014- Oct, 2024 -
First Aid Certificate
Irish Red CrossSep, 2011- Oct, 2024 -
Garda Vetting
An Garda SíochánaSep, 2011- Oct, 2024 -
European Computer Driving Licence
ECDL / ICDL CertificationSep, 2009- Oct, 2024 -
Professional Diploma in Digital and Social Selling
Digital Marketing InstituteJan, 2017- Oct, 2024
Experience
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Digital Marketing Institute
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Ireland
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Higher Education
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700 & Above Employee
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Global Partner Operations Administrator
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Aug 2019 - Present
My role in the Global Operations Department at the Digital Marketing Institute involves:• Point of contact for over 50,000 partner students, while assisting with the management of the daily operations of the online student database, encompassing administration, operations, relationship-building and proactive account management activities. • On-boarding students to our Learning Management System while providing care and guidance to students with the objective to nurture, develop their skills and career-related competencies.• Experienced in Salesforce, Zendesk and Zoho. • Managing records, ensure legacy records are archived in accordance with Data Protection. • Working closely with the Learning Success team and Software Development team, providing feedback to ensure retention strategies are effectively maximized to retain students and also improve the student journey.• Resolving complex customer issues related to academic success, including the development of study skills, time management skills, and navigation of the LMS. • Improving student satisfaction through streamlining processes and implementing efficient procedures. • Working alongside the Marketing, Sales, IT and Product Teams to facilitate meetings, set clear goals and expectations, and documenting discussions and next steps. Show less
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Digital Marketing and Digital Sales Consultant
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Feb 2016 - Aug 2019
The Digital Marketing Institute helps marketing professionals, entrepreneurs, career changers and graduates to get in the digital marketing game - and stay in it. We work right at the meeting point of new tech and new ideas.My role as a Digital Marketing and Digital Selling Consultant included the following: • Responsible for all client relations including sales, account maintenance, client satisfaction, marketing initiatives and new client referrals.• Designed new marketing strategies and sales collateral for inside sales team.• Worked closely with inter-company departments including implementations, product planning and operations.• Responsible for managing company website live chat and generating leads for the sales team.• Provided weekly reports on sales pipeline and held accountable for accurate forecasting.• Responsible for acquiring and sustaining new customers along with working closely with the Learning Success Team and Product Team, to provide feedback and ensure retention strategies are effectively maximized to retain students but also improve the student journey.• Developed and managed new business opportunities through direct sales activity and influenced a mixture of inbound and outbound global leads. • Continually delivered new business opportunities while building client relationships and identifying new business through the acquisition of new partners from Private Training Organizations, Private Colleges, Business Schools and Universities. Show less
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Wild Pair
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Christchurch, New Zealand
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Retail Store Manager
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Jan 2015 - Dec 2015
Passionate about customer service, excellence in retail fashion and strived to deliver this experience in my role as Store Manager at Wild Pair. My duties in this role included: • Sales and Commercial Focus: Maximizing sales, business opportunities and overall store performance. Monitoring staff targets and providing training and guidance to achieve full sales target. • Ensuring a high level of visual merchandising standards were in place as per the Store Operations manual and visual impact was optimized in order to drive sales. Maintain appropriate stock levels in all departments to maximize sales and marketing merchandise by studying advertising, sales promotion and display plans. • Responsible for leading the team to deliver excellent customer service and using group and one on one training sessions to help staff members achieve better results within the main Key Performance Indicators. • Responsible for a minimum of eight retail sales assistants and supervisor. Responsible for hiring, training, coaching, developing and managing the performance of retail sales assistants. • Responsible for development & growth through consistent coaching and feedback to drive sales and customer service. Consistently delivering company expectations while promoting a positive work environment. Show less
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Billabong
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Assistant Manager
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Jan 2014 - Jan 2015
I moved to Christchurch in New Zealand in 2014 to further my career and travel. I started working as an Assistant Manager in a retail store called Amazon Surf | Skate | Denim which was owned by Billabong. I won the Sales Of The Year award in my first year working with the company. My duties included: • Training store staff by reviewing and revising orientation to products and sales training materials. • Monitoring staff targets and providing training and guidance to achieve full sales target. • Attracting customers by originating display ideas, following display suggestions, producing merchandise displays in windows and showcases, and on sales floor. • Helping customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions and preparing merchandise for delivery. • Preparing sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. • Achieving my individual sales target daily. • Maintaining inventory by checking merchandise to determine inventory levels for customer demand. Show less
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Stencil
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Christchurch, New Zealand
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Fashion Buying and Merchandising Intern
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Feb 2014 - Jun 2014
I completed a Fashion Buying Internship at Stencil in Christchurch, New Zealand. I attended the internship one day a week, while working as an Assistant Manager at Billabong during the internship. After completing a Professional Diploma in Fashion Buying and Product Planning I wanted to gain experience in a buying role. The internship provided me with a greater understanding of the role of a fashion buyer. It covered all areas of how buyers are responsible for overseeing the development of a range of products aimed at a specific type of customer and price bracket. My duties included: • Analyzing consumer buying patterns and predicting future trends • Regularly reviewing performance indicators, such as sales and discount levels • Continuously increasing both sales and profits for the company each month • Maintaining relationships with existing suppliers and sourcing new suppliers for future products • Attending trade fairs to select and assemble a new collection of products • Sourcing images via online retail sites and Pinterest for creative inspiration • Writing reports and forecasting sales levels • Attending training in garment quality control, fit and measurement Show less
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Avoca Ireland
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Ireland
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Retail
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100 - 200 Employee
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Supervisor
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Mar 2009 - Dec 2013
I worked at Avoca Handweavers during my academic years. I assisted on many visual merchandising projects working for Avoca while I completed a fashion styling course at LA College of Creative Arts. My duties included: • Carrying out the visual merchandising for the window and shop floor displays in the store. • Acting as store manager in the absence of full time management; operating the tills, cashing up and completing paperwork at the start and end of the shift. • Answering queries from customers while giving advice and guidance on products. • Handling customer’s complaints in a professional and diplomatic way. • Ensuring customer service is of a high standard. • Achieving sales and working towards KPI's. • Conducting tours to over 100 tourists daily visiting the grounds off the woolen mills. Show less
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Education
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2010 - 2013
Institute of Technology, Carlow
Bachelor's Degree, Media and Public Relations -
2018 - 2018
Digital Marketing Institute
Postgraduate Diploma in Digital Marketing, NFQ Level 9 -
2016 - 2016
Digital Marketing Institute
Professional Diploma in Digital Marketing, Distinction -
2013 - 2014
Dublin Institute of Design
Associate Diploma in Buying and Merchandising, Fashion Buying & Product Development -
2013 - 2013
LA College of Creative Arts
Diploma, Fashion Styling -
2017 - 2017
Digital Marketing Institute
Professional Diploma in Digital and Social Selling, Distinction -
2019 - 2019
Digital Marketing Institute
Specialist Diploma in Social Media Marketing, Distinction
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