Experience

The Mortgage House

• United States
• Financial Services
• 1 - 100 Employee

• Loan Opener

  • Jun 2021 - Present

  Provide customer service to clients attending appointments, make copies of requested items and provide courier services. Assist loan officers with prepping of the files, uploading documents, ordering verifications, appraisals, FHA case numbers, insurance and escrow items. Maintain attention to detail while reviewing files looking for name and SSN variations, review of credit reports and bank statements. Tracked LE’s, insurance, 4506C’s and binders. Provide customer service to clients attending appointments, make copies of requested items and provide courier services. Assist loan officers with prepping of the files, uploading documents, ordering verifications, appraisals, FHA case numbers, insurance and escrow items. Maintain attention to detail while reviewing files looking for name and SSN variations, review of credit reports and bank statements. Tracked LE’s, insurance, 4506C’s and binders.



GSF Properties, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Consultant

  • Jan 2021 - May 2021

  Provided top notch customer service to drive leasing and generate interest in the community by providing scheduled tours of The Springs Apartment Homes and its amenities. Nurtured lasting relationships with tenants, improving renewal rates for existing leases. Matched potential residents with available apartment homes based on wants, needs, and budget. Provided top notch customer service to drive leasing and generate interest in the community by providing scheduled tours of The Springs Apartment Homes and its amenities. Nurtured lasting relationships with tenants, improving renewal rates for existing leases. Matched potential residents with available apartment homes based on wants, needs, and budget.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Fulfillment Associate

  • Jun 2020 - Nov 2020

  Sorted items on conveyor belt to rebin and placed in appropriate slots for packaged orders. Removed damaged items from the line. Worked closely with management to meet production needs as well as maintained safety guidelines for COVID-19. Sorted items on conveyor belt to rebin and placed in appropriate slots for packaged orders. Removed damaged items from the line. Worked closely with management to meet production needs as well as maintained safety guidelines for COVID-19.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2018 - Mar 2019

  Assisted multiple customers with technical issues and other inquiries through inbound/outbound calls. Ability to navigate through multiple computer applications with speed and accuracy to resolve technical and procedural inquiries. Ability to accept/implement coaching and feedback in order to achieve individual team performance goals. Maintained a high level of world-class customer service/professionalism to a diverse range of customers. Assisted multiple customers with technical issues and other inquiries through inbound/outbound calls. Ability to navigate through multiple computer applications with speed and accuracy to resolve technical and procedural inquiries. Ability to accept/implement coaching and feedback in order to achieve individual team performance goals. Maintained a high level of world-class customer service/professionalism to a diverse range of customers.



DMSI

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• IC/QA Clerk, Receiving Clerk

  • Apr 2017 - Feb 2018

  Performed as a team member in support of Receiving/Shipping efforts. Overseen the label placement on outbound products at the PTL/Shipping lines to ensure information was physically/systematically correct. Performed inbound/outbound audits, Line/UID/Marking audits, Splitter audits, Hotel audits, Blitz audits and cycle count. Overseen scheduling of appointed trailers to the doors for unloading purposes. Verifying of appointments/BOL information created by the receiving clerk to ensure accuracy. Worked closely with upper management to meet or exceed production goals. Previous employment dates: September 2015 to February 2016 Show less



Windsor Fashions

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Manager In Training

  • Jun 2016 - Apr 2017

  Provided customer service to all customers entering/exiting the store. Received and disbursed money upon purchasing items. Prepped registers for opening/closing and deposited money in safe. Helped in efforts to reduce shrink and theft by accurately scanning all items. Maintained a clean and organized store by placing go backs in proper areas, ensuring all items of clothing have sensors, pocket checks, inventory of received shipment, and ensured all clothing racks were neat and organized. Provided customer service to all customers entering/exiting the store. Received and disbursed money upon purchasing items. Prepped registers for opening/closing and deposited money in safe. Helped in efforts to reduce shrink and theft by accurately scanning all items. Maintained a clean and organized store by placing go backs in proper areas, ensuring all items of clothing have sensors, pocket checks, inventory of received shipment, and ensured all clothing racks were neat and organized.



United States Army Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Military Police

  • Jan 2010 - Mar 2016

  Performed as a team member in support of battlefield operations, installation law and order operations and security of Army resources and installations. Supervised small sections in support of security and installation law and order operations during annual training and monthly drill. Performed as a team member in support of battlefield operations, installation law and order operations and security of Army resources and installations. Supervised small sections in support of security and installation law and order operations during annual training and monthly drill.



Evolutionary Enterprises Inc.

• Bakersfield, California, United States

• Branch Office Administrator

  • May 2013 - Feb 2014

  Admin for a marketing company with a growing office in Bakersfield contracted with UET. Duties include, basic knowledge of office duties and equipment, interviewing and hiring of contracted representatives, maintaining confidential department files & records, screened telephone calls/visitors, and appropriate staff members. Interpreted policies & procedures in response to inquiries. Provided information to top level management, Board Members, etc. Reviewed/screened manager/executives mail, researched issues & provided recommendations. Provided training/direction to other non-exempt personnel. Processed HR paperwork and reps deals, data entry, filing and worked closely with Upper management to help surveying efforts. Show less



Dignity Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Transporter/Housekeeper

  • Dec 2007 - Feb 2013

  Transported patients by assisting them in and out of taxis, ambulances, and cars. Transferred patients on and off beds while using proper body mechanics. Transported them to and from special service and treatment areas, and operating rooms using wheelchairs, gurneys or moveable beds. Comforted patients and their families by offering support and encouragement; Maintained swift turnaround times to scheduled procedures. Demonstrated caring and cultural sensitivity. Transport deceased patients by following proper protocols to deliver them to the mortuary. Maintained a safe, secure, and healthy work environment by following standards and procedures, complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements. Show less