Experience

Conservatory of Flowers

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• • Oct 2015 - Present

  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, information flow and management, business process and organization• Plan and monitor the day-to-day running of business to ensure smooth progress• Oversee customer support processes and organize them to enhance customer satisfaction• Manage and increase the effectiveness and efficiency of Support Services (HR, IT, etc.), through improvements to each function as well as coordination and communication between support and business functions• Play a significant role in long-term planning, including an initiative geared toward operational excellence• Revise and/or formulate operational policies and promote their implementation• Manage relationships/agreements with external partners/vendors• Development and maintenance of gift shop budget• Invoicing for all departments through Square point of sale system• Bi-monthly payroll management• Processing of check requests for Conservatory expenses• Organization of monthly credit card reconciliations • Regular meetings with Senior Staff• Supervise and coach office manager on a weekly basis• Supervise staff from different departments and provide constructive feedback• Evaluate overall performance by gathering, analyzing and interpreting data and metrics Show less

• • Oct 2010 - Oct 2015

  • Development and maintenance of gift shop budget• Invoicing for all departments through Square point of sale system• Actively seeking feedback of senior Staff on improving the processes

• • Oct 2010 - Sep 2011

  • Maintenance of front desk• Ticket sales and invoicing• Actively participation in and seeking feedback of senior Staff on improving the processes



Private Household

• San francisco

• Personal Assistant in Private Household

  • Feb 2008 - Sep 2011

  • Assisted client with activities of daily living • Provided transportation and companionship to client • Carefully selected, developed, retained as well as trained new caregiving and household staff annually • Managed client’s living quarters and communicated with outside contractors • Maintained client’s medical, travel and activity schedule • Coordinated personal and household services • Maintained a clean, orderly and well-stocked environment • Assisted client with activities of daily living • Provided transportation and companionship to client • Carefully selected, developed, retained as well as trained new caregiving and household staff annually • Managed client’s living quarters and communicated with outside contractors • Maintained client’s medical, travel and activity schedule • Coordinated personal and household services • Maintained a clean, orderly and well-stocked environment



Aussie Mobile Pet Grooming

• San Francisco

• Mobile Pet Groomer

  • Jan 2007 - Jan 2008

  • Door to door mobile pet grooming, in the capacity of driver and groomer. • Door to door mobile pet grooming, in the capacity of driver and groomer.



Santa Ynez Valley Humane Society

• Buellton, California, United States

• Service Coordinator

  • Jan 2006 - Dec 2006

  • Organized spay/neutre/vaccination clinics • Pet adoption specialist • Daily cat and dog care • Connected potential adopters to the suitable pets • Organized spay/neutre/vaccination clinics • Pet adoption specialist • Daily cat and dog care • Connected potential adopters to the suitable pets



San Francisco Zoo & Gardens

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Guest Services Agent

  • Sep 2003 - Jul 2004

  Day to day guest retail services in the gift shop Day to day guest retail services in the gift shop



Ripleys Believe It Or Not Museum

• San Francisco

• Guest Services Agent

  • Jul 2003 - Jul 2004

  - Day to day guest admission services - Day to day guest admission services